Unapply a City Ledger Payment (Cloud)
Unapplying a City Ledger payment removes the payment’s application from one or more invoices and returns the payment to an unapplied status. Use this when a payment was applied in error, when a partial application needs correction, or when a restructure of applied amounts is required. Unapplying a payment does not delete the payment — it simply detaches it from applied invoices so that it can be applied differently or corrected.
Path: Accounting > City Ledger > Account Listing > Select the CL Account > Payment History
This action affects invoice balances and the account’s total outstanding balance. Always verify before unapplying.
Instructions
Unapplying a payment requires locating the applied payment and removing its association with the invoice(s).
1. Locate the Applied Payment. In the Invoice Payments or Applied Payments area, locate the payment that has been applied to the invoice. Verify:
- The Invoice Number
- The Payment Amount
- The Applied Amount
- The Payment Type/Reference
Ensure this is the correct payment you intend to unapply.
2. Unapply the Payment. With the payment selected, click Unapply to remove the payment’s application from the invoice(s).
3. Review the Result. After unapplying:
- The invoice’s balance will increase accordingly.
- The payment will appear as an unapplied payment in the payment list.
- You can then reapply the payment as needed in a separate process if required.
Payment Voiding vs Unapplying
- Unapplying a payment removes its application from specific invoices but keeps the payment on the City Ledger account.
- Voiding permanently removes a payment (before settlement) and cannot be undone. See the Void Payment article for that process.
Still Need Help With This Topic?
Ask Yourself:
- Did you unapply the correct payment?
- Are you certain you want to change how this payment is applied?
- Are any invoices now partially or fully open after unapplying?
Support May Ask You:
- City Ledger account name or number
- Invoice number(s) affected
- Amount(s) unapplied
- Payment type or reference
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