Updating Task Assignee and Details Using the RA Monitor (MOP 2.0)

Updating Task Assignee and Details Using the RA Monitor (MOP 2.0)

The RA Monitor allows supervisors and managers to review, reassign, and modify housekeeping, maintenance, and front desk tasks in real time. It provides a centralized view for making quick adjustments to assignments, priorities, and task details throughout the day.

Accessing the RA Monitor

Path: Dashboard > RA Monitor

Reassigning a Task to a Different Employee

1. Select the department that contains the task you want to update:
  1. Room Attendant (Housekeeping)
  2. Maintenance
  3. Front Desk


2. Select the name of the employee currently assigned to the task and choose the new employee you want to assign the task to.



3. Click Save in the lower-left corner to confirm the reassignment.


Editing Task Details

1. Click on the room number associated with the task.



2. Update any task details as needed, such as:
  1. Priority
  2. Notes
  3. Task status


3. Scroll down to review additional task details if needed.



4. Click Save to apply the changes.


How Changes Appear in the System

Once saved:
The RA Monitor refreshes to reflect your updates
Task changes are immediately visible to the assigned user

Info
If a task’s priority is changed from Medium to High, the task will:
  1. Display in red
  2. Move to the top of the task list on the Room Attendant screen



Still Need Help With This Topic?

Ask Yourself:
  1. Am I viewing the correct department in the RA Monitor?
  2. Did I click Save after making changes?
  3. Did the priority change update the task order as expected?
Support May Ask You:
  1. Which department and task were modified?
  2. What changes were made (reassignment, priority, notes)?
  3. Did the user see the updates on their task list?

    • Related Articles

    • Edit a Task (MOP 2.0)

      Editing a task in MOP 2.0 allows supervisors or authorized users to update task details such as the priority, status, assignee, duty, or verification settings. Tasks can be edited from several locations within MOP depending on the type of update ...

    • Create a Customized Task (MOP 2.0)

      When creating a task in MOP—whether for Housekeeping, Maintenance, or Front Desk—users can select from a list of predefined task types. Some of these tasks include built-in checklists to guide employees during completion. If a predefined task does ...

    • Search for (a) Task(s) (MOP 2.0)

      MOP provides multiple ways to locate tasks quickly so supervisors and staff can review assignments, monitor progress, and investigate activity. You can search for tasks in two locations: All Tasks (Home / Dashboard) – Provides a limited search with ...

    • View the Details of a Task (MOP 2.0)

      Tasks in MOP help teams track and manage operational work across the property, but the main Tasks page only displays high-level information. Viewing task details is essential for understanding the full context of the work, including what needs to be ...

    • Track the Status of Tasks/Duties (MOP 2.0)

      MOP allows you to monitor task progress in real time. Whether you are reviewing housekeeping, maintenance, or front desk duties, the system provides consistent status information across multiple areas of the application. This article explains where ...