Updating Task Assignee and Details Using the RA Monitor (MOP 2.0)

Updating Task Assignee and Details Using the RA Monitor (MOP 2.0)

The RA Monitor allows supervisors and managers to review, reassign, and modify housekeeping, maintenance, and front desk tasks in real time. It provides a centralized view for making quick adjustments to assignments, priorities, and task details throughout the day.

Accessing the RA Monitor

Path: Dashboard > RA Monitor

Reassigning a Task to a Different Employee

1. Select the department that contains the task you want to update:
  1. Room Attendant (Housekeeping)
  2. Maintenance
  3. Front Desk


2. Select the name of the employee currently assigned to the task and choose the new employee you want to assign the task to.



3. Click Save in the lower-left corner to confirm the reassignment.


Editing Task Details

1. Click on the room number associated with the task.



2. Update any task details as needed, such as:
  1. Priority
  2. Notes
  3. Task status


3. Scroll down to review additional task details if needed.



4. Click Save to apply the changes.


How Changes Appear in the System

Once saved:
The RA Monitor refreshes to reflect your updates
Task changes are immediately visible to the assigned user

Info
If a task’s priority is changed from Medium to High, the task will:
  1. Display in red
  2. Move to the top of the task list on the Room Attendant screen



Still Need Help With This Topic?

Ask Yourself:
  1. Am I viewing the correct department in the RA Monitor?
  2. Did I click Save after making changes?
  3. Did the priority change update the task order as expected?
Support May Ask You:
  1. Which department and task were modified?
  2. What changes were made (reassignment, priority, notes)?
  3. Did the user see the updates on their task list?

    • Related Articles

    • View the Details of a Task (MOP 2.0)

      Tasks in MOP help teams track and manage operational work across the property, but the main Tasks page only displays high-level information. Viewing task details is essential for understanding the full context of the work, including what needs to be ...

    • Track the Status of Tasks/Duties (MOP 2.0)

      MOP allows you to monitor task progress in real time. Whether you are reviewing housekeeping, maintenance, or front desk duties, the system provides consistent status information across multiple areas of the application. This article explains where ...

    • FAQ - Housekeeping (MOP 2.0)

      These FAQs are designed to help Room Attendants, Supervisors, and Head Housekeepers understand task assignments, room visibility, task status behavior, and best practices for daily housekeeping operations in MOP. Frequently Asked Questions (FAQ) Can ...

    • Tasks Color Codes (MOP 2.0)

      In MOP 2.0, tasks are displayed using color codes to help users quickly identify the status or category of each task. These visual indicators allow supervisors and staff to easily understand which tasks are pending, in progress, completed, or require ...

    • My Tasks (MOP 2.0)

      The My Tasks page provides a centralized view of all tasks assigned to the currently logged-in user. This is where Room Attendants, Maintenance staff, and supervisors can manage daily assignments, update task progress, and review task details. For ...