Using EasyBoost During Reservations (Cloud)

Using EasyBoost During Reservations (Cloud)

EasyBoost helps reservation staff present room upgrades and add-ons while creating or modifying reservations. By offering personalized options early in the booking process, properties can increase revenue while improving the guest experience before arrival.
When configured correctly, EasyBoost displays upgrade opportunities automatically during reservation creation, helping staff present offers consistently and efficiently.

When EasyBoost Appears During Reservations

EasyBoost can appear at different points during the reservation workflow, depending on your property’s configuration.
The prompt may appear:
  1. Before Guest Information is entered
  2. After Guest Information is confirmed
  3. When modifying an existing reservation
Properties can also choose whether Add-Ons should appear alongside upgrade offers.

How EasyBoost Supports Reservation Teams

Reservation staff often have the first opportunity to present upgrades and additional services to guests. EasyBoost helps standardize this process by guiding staff through upgrade opportunities automatically.
Benefits include:
  1. Capturing upsell revenue earlier in the guest journey
  2. Presenting room upgrades consistently
  3. Reducing missed opportunities
  4. Personalizing reservations more effectively
  5. Simplifying upgrade conversations for new staff

Typical Reservation Workflow

A typical EasyBoost reservation workflow includes:
  1. Create or modify a reservation
  2. The EasyBoost prompt appears automatically
  3. Review available room upgrades and add-ons
  4. Present options to the guest
  5. Accept or decline selections
  6. Charges apply automatically to the reservation folio
Notes
This process helps ensure upgrade opportunities are consistently offered during booking.


Common Upgrade and Add-On Examples

Room Upgrades
  1. Standard Room → Deluxe Room
  2. Deluxe Room → Suite
  3. Balcony or View Upgrades
Add-Ons
  1. Breakfast
  2. Early Check-In
  3. Parking
  4. Pet Fees
Notes
These options help create a more personalized guest experience while increasing reservation value.

Best Practices for Reservation Staff

Keep Upgrade Conversations Simple
Present upgrades clearly and focus on the guest benefit rather than technical details.
Idea
Example: “Would you like to upgrade to a lake view room for a small additional nightly rate?”

Offer Relevant Add-Ons
Focus on services that match the guest’s stay type or travel needs.
Examples:
  1. Early check-in for business travelers
  2. Larger rooms for families
  3. Parking for drive-in guests
  4. Use EasyBoost Consistently
Notes
Consistent use of EasyBoost helps ensure every reservation has the same upsell opportunity, regardless of which staff member creates the booking.

What Happens When a Guest Accepts

When a guest accepts an upgrade or add-on:
  1. Charges are automatically applied
  2. Upgrade pricing follows configured EasyBoost rules
  3. Add-ons post to the configured folio/accounting setup
  4. Reservation details update immediately
Notes
This reduces manual adjustments and keeps the reservation process efficient.

Common Reservation Workflow Questions

Why did the EasyBoost prompt not appear?
Possible reasons include:
  1. EasyBoost is disabled
  2. Prompt timing is set to Never
  3. Room tiers are not configured
  4. No upgrades are available for the selected room type
Can staff decline the prompt?
Yes. Reservation staff can close or decline the EasyBoost prompt if no upgrades or add-ons are needed.
Do upgrades update automatically?
Yes. Accepted upgrades and add-ons are automatically applied to the reservation.

What Success Looks Like

Properties using EasyBoost during reservations typically experience:
  1. More consistent upgrade offers
  2. Increased upsell opportunities
  3. Faster reservation workflows
  4. Better guest personalization
  5. Improved staff confidence during booking conversations

Still Need Help With This Topic?

Ask Yourself:
  1. When is EasyBoost configured to appear?
  2. Are room tiers and pricing configured correctly?
  3. Are add-ons active and available?
  4. Are reservation staff consistently offering upgrades?
Support May Ask You:
  1. At what point should the prompt appear?
  2. What room upgrades are configured?
  3. Are upgrades available for the selected reservation?
  4. What happens when testing a reservation workflow?
EasyBoost: A Smarter Way to Capture Upgrade Revenue
Configure EasyBoost for Room Upgrades and Add-Ons
Using EasyBoost during Check-In (Cloud)

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