Using the EasyBoost Prompt (Cloud)
When EasyBoost is enabled in Visual Matrix Cloud, users see a dedicated Upgrade and Add-Ons Prompt during booking in BookRes or at check-in. This screen presents room upgrades and extra services in one place, making it simple to increase revenue while offering guests more comfort, convenience, and personalization.
Layout of the Prompt
The EasyBoost prompt is divided into three main sections:
- Original Room Type: Shows the room the guest has already selected, including the current rate.
- Available Upgrades: Lists upgrade options with pricing differences clearly displayed (e.g., + $25.00 / Night).
- Add-Ons: Allows selection of up to two additional items, such as breakfast, early check-in, or pet fees.
- Users can also choose to decline all upgrades or add-ons.
Making Selections
From the prompt, you can:
- Choose a Room Upgrade: Select the desired upgrade option to replace the original room type.
- Select Add-Ons: Pick one or two add-ons that fit the guest’s needs. Chosen items will be highlighted for confirmation.
- Decline Options: If no upgrades or add-ons are selected, click Decline Upgrades / Add-Ons to continue without changes.
- Save: After making selections, click Save to apply upgrades and add-ons, then continue with the reservation or check-in.
Posting to the Folio
Once confirmed, upgrade and add-on charges are automatically posted to the guest’s folio(s) according to your property’s EasyBoost setup. This keeps upsell revenue separate from the base room rate, making reporting and reconciliation simple.
Tips for Using with Guests
- Highlight the value of each option (e.g., comfort, convenience, savings).
- Keep the flow natural — the prompt is designed to fit seamlessly into the booking/check-in process.
- Respect guest choices — the Decline option ensures they can continue without pressure.
Still Need Help With This Topic?
Ask Yourself:
- Did you enable EasyBoost in Property Settings?
- Are room tiers and upgrade pricing configured?
- Do you have Add-Ons created and available for selection?
- Did you test whether charges post to the correct folio?
- Is the Decline option working as expected?
Support May Ask You:
- At which step did the prompt fail to appear (BookRes, check-in)?
- What room type and tier setup did you test with?
- Which add-ons are linked and available in Property Settings?
- Are charges appearing in the correct folio (A Folio or incidental)?
- Did you recently make changes to EasyBoost setup (room tiers, accounting codes)?
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