Configuring Add-Ons for Additional Guest Charges (Cloud) 🎥
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Add-ons allow your property to offer additional services or items—such as pet fees, cribs, or parking—that can be applied to a guest’s reservation. Unlike fixed fees, add-ons are optional and typically selected during booking or at check-in, giving your team flexibility to customize charges based on each guest’s needs.
Before creating an add-on, ensure the appropriate accounting code has been created.
Path: Management > Property Settings > Fixed Fees > Add-Ons
Instructions
1. Click New Add-On. A blank row appears at the top of the list where you can enter the new add-on details.
2. Select the Posting Code (this determines the add-on name)
3. Enter the Qty (used to track how many of this item are available; leave as 0 if the add-on should be unlimited).
4. Enter the Charge Amount.
5. Select the appropriate Taxable option (e.g., No, Sales, or Revenue). If applicable, select a Sales Tax Code.
6. Select One Time if the charge should only apply once per stay.
7. Select Charge Immediately to have the charge post at check-in.
If the add-on is added after check-in, it will post during the next night audit.
8. Click Save.
9. Removing an Add-On
- Select the add-on from the list.
- Click Remove.
Understanding the Setup Fields
Charge Configuration
- Posting Code: Determines the add-on name and links the charge to the correct accounting category.
- Qty: Tracks how many of this add-on are available. Enter a number to limit availability or leave as 0 for unlimited use.
- Charge Amount: The cost of the add-on.
Tax Settings
- Taxable: Determines whether the charge is taxed and how it is categorized (e.g., Sales or Revenue).
- Sales Tax Code: Applies specific tax rules if required.
Application Behavior
- One Time: Applies the charge once per stay instead of multiple times.
- Charge Immediately: Posts the charge to the folio as soon as the add-on is applied instead of waiting for nightly processing.
Still Need Help With This Topic?
Ask Yourself:
- Should this charge be optional or automatic?
- Does the add-on need to post immediately or later?
- Is the correct tax type selected?
Support May Ask You:
- When should the add-on be applied (booking, check-in, or manually)?
- Is the charge posting to the folio at the correct time?
- Are taxes calculating correctly for this add-on?
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