Visual Matrix University FAQ

Visual Matrix University FAQ

With Visual Matrix University being a new Training program, we do expect our users to have some questions about the transition between the two platform.
We compiled some of the main questions here, but feel free to contact us if you have others.

I just created my account but have yet to receive the confirmation email
Check your Spam folder and make sure your mark the sender as Secure for any further communication.

I need to confirm my account creation but my password seems to be wrong
If you password is already Invalid during the confirmation process, you cannot reset it - as your account is not officialy active.
We will need to delete your account for you to create a new one. Contact us at

Can I use my login from the Learning Center or do I have to create a new account?
You will need to create a new account, this is very easy. Click HERE to get to the sign up page.

Is the university included in our subscription or is there a price to use it?
VM University is completely free. Create your account and enjoy as many courses as you want.

Will I have a Teacher role to monitor the progress of my staff's training within Visual Matrix University?
VM University does not have a Master account for the property. Every time a course is successfully completed, the user will have to download the certificate to show the completion to his manager.

Do my certificates from the Learning Center transfer to the Visual Matrix University?
Certificates do not transfer or credit towards course completion from the Learning Center to the Visual Matrix University. 
All courses that a user enrolls in will need to be completed to gain a Certificate within VM University. To learn more, click HERE

Will I need an Enrollment Key to access courses within Visual Matrix University like it was with the Learning Center?
You will not need an enrollment key to access courses within VM University. To learn more about the enrollment process for courses, click HERE

Will I be able to create one account for all employees to use?
Each employee that wishes to access courses within VM University will need to create their own individual accounts, each using a different and unique email to sign up. To learn more, click HERE.

Will each employee be required to learn each department of Visual Matrix?
No, each user that enrolls will be able to select the departments or courses that are most relevant to their position at the hotel, though we do encourage employees to follow as many courses as possible
Users will also have access to bundle courses, which combine courses and lessons based on areas that are most relevant depending on the employees position within the hotel. To learn more about course bundles, click HERE.  

How does VM University track and recognize that I have completed a course?
VM University will require you to select Complete and Continue on each lesson within each course in order for progress to be recognized and properly tracked. To learn more, click HERE.

What is the minimum passing score grade to be able to complete the assessment quizzes at the end of each course?
Each assessment quiz will shuffle an assortment of questions related to the course topic. 10 questions will be presented to the user. A score of no less than 90% must be obtained to pass and gain completion of the course. To learn more, click HERE.

I want to stop receiving emails from VM University, because I do not use Visual Matrix anymore.
If you left the hotel and are not using VM anymore, send us an email at and we'll deactivate your account. You will not loose anything, if you get back working with Visual Matrix, we will reactivate your account and you will be able to complete whatever you started.

For any other question, contact the Visual Matrix Knowledge Management Team at
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