Void Travel Agent Commission Checks (Cloud) 🎥
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If a Travel Agent commission check or statement was printed and marked as paid in error, it must be voided to return the commissions to payable status. The Void Checks screen allows you to reverse previously processed Travel Agent commission payments. Use this function carefully, as voiding a check will undo the payment and restore the associated commissions to the Commissions Payable screen.
Path: Accounting > Travel Agents > Void Checks
Instructions
Use the Void Checks screen to reverse a Travel Agent commission check that was printed and marked as paid in error.
1. Enter the Starting and Ending Check #.
When voiding a single check, always enter the same number in both fields. Leaving the Ending Check # blank may result in multiple checks being voided unintentionally.
2. Click Void.
Once voided:
- The payment record is reversed.
- The associated commissions return to the Commissions Payable screen.
- The payment will no longer appear as paid in the Reconcile Checks screen.
Still Need Help With This Topic?
Ask Yourself:
- Am I voiding the correct check number?
- Was the commission marked as paid during printing?
- Do I need to reprocess the payment after voiding?
Support May Ask You:
- The check number being voided
- The IATA number of the Travel Agent
- A screenshot of the Reconcile Checks screen
- Confirmation of why the check is being voided