Find the Voice Auth to use in the Voice Auth field (Voice Auth vs Voice ID) (PMS)
A Voice Authorization is a security measure used by the credit card industry to ensure that a particular purchase is being authorized by the actual card-holding customer and not someone else.
A voice authorization request occurs when your customer’s issuing bank is requesting more information about a transaction before approving. Also, a voice authorization can only be used for an initial authorization, never for an increment or a reversal.
The reasons why an authorization would declined and a Voice Auth would be requested could be:
- the customer’s credit card has been recently compromised due to fraud
- the client is purchasing a good/service that falls outside of their normal processing criteria
- if your interface is offline, either from your end (internet issues) or from the processor's end
When calling your credit card processor, you’ll provide additional information to your customer’s issuing bank, so that they can decide to approve or decline the transaction.
Completing a voice authorization is required if you’re prompted to do so as the customer’s issuing bank won’t allow the sale otherwise.
After completing the process, the operator will inform you that the sale is either approved or declined.
If approved, you’ll enter the approval code they share with you in your terminal, and continue the sale as normal.
If declined, seek another form of payment from the cardholder.
Visual Matrix will accept any Voice Authorization you enter in the Voice Auth field.
But when the time will come for the batch to settle, the code will have to be confirmed by your processor, it will either fail only this transaction but may also fail the entire batch...
The Voice Auth HAS TO COME from your credit card processor...
The Auth ID that you find after you clicked on View next to the Expiration date IS NOT an Auth Code.
Related Articles
**Fortis Pay - Infos & Best Practices (PMS)
Visual Matrix PMS is the tool you are using to communicate with your gateway but Visual Matrix is not processing your credit card transactions. Visual Matrix communicates with Fortis Pay. Fortis Pay Contact Phone: (800) 761-8039 Fortis Pay Error Page ...Enter Credit Card Voice Auth (Desktop) (PMS)
On VM Desktop PMS, you cannot enter a Voice Auth if your interface is not offline or if the credit card is not declined first. If you had to get voice authorization because your interface was offline or because of an outage and now you need to enter ...Credit Card Transaction Process (PMS)
We do not think much about what goes into making the credit card process work. Simply insert a credit or debit card into a machine, and a few seconds later, the transaction is complete. However, behind this convenient payment option, the procedure ...Credit Card Authorization Error Responses (PMS)
If there is an error, then it means that Visual Matrix does work. The error is the response that the processor is sending. The error number (OE:0000045 for example) is what will help you find what the issue is. You can find an explanation to some of ...**Credit Card Best Practices (PMS)
Credit cards touch nearly every part of the guest experience—from reservations and check-in to settlement and post-stay refunds. For managers, understanding not just how credit cards work in Visual Matrix Cloud, but why certain practices matter, is ...