Visual Matrix Knowledge Base

Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.
For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.
For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.
For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.
EmpowerU - VM University
All you need to know to start using our online training site Empower U can be found here, including a helpful overview, course list, and FAQs.
More About Visual Matrix
Read the latest news about our company, our partners, and available interfaces, as well as our growing support resources, including Chat and the VM Community.

Sticky Posts
New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)
Apply Now to Join the 2025 Visual Matrix Client Advisory Board!
Join the Visual Matrix Client Advisory Board (CAB) for 2025 to gain early access to new features, share ideas with fellow hoteliers, and collaborate directly with our product team to shape the future of Visual Matrix. Clients can Apply by December 31st
NEW - Explore the Company Revenue Report for In-Depth Performance Insights
Looking for a detailed breakdown of your property's revenue and guest metrics? The Company Revenue Report, found under Sales and Marketing – Company, is your go-to tool for tracking key data over any date range you select. Here’s what you can expect:
Share Your Experience: Transitioning from VM Desktop to VM Cloud
Hello everyone! If you've recently upgraded from VM Desktop to VM Cloud, we’d love to hear from you! How has your experience been so far? Did you find the transition smooth and straightforward, or did you encounter challenges along the way? Also, did
MOP Webinar September 26, 2024 - MOP Overview & Start - VMPMS Connectivity
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! Watch Video Full Screen

Recent Articles
Windsurfer 2Way Interface Detailed (Cloud)
Path: Management > Interfaces > All Interfaces > Windsurfer The interface is divided in 6 sections: - Windsurfer (Setups) - Communication Settings - Seasons - Room Type - Room Allocations - Interface Tools Windsurfer (Setups) This section, located at ...
Create an Account in Visual Matrix University 🎥
? Watch Video Welcome to Visual Matrix University, your hub for mastering our products and accessing valuable training resources! This knowledge base article will guide you through the steps to create your learner account and get started with our ...
Override a Weekly/Monthly Rate (Cloud)
While weekly and monthly rates are configured in the Management > Rates > Room Rates settings, you still have the flexibility to override these rates directly in a reservation. This allows for more customization, whether you're setting rates for a ...
Link a Visual Matrix Group with Synxis (Cloud)
This feature is the initial phase of a collaboration between Visual Matrix and SynXis. The second phase, expected in Q1 2025, will enable automatic creation of groups in SynXis when they are created in Visual Matrix. Once a group is created in both ...
FAQ - Best Western
What should I do if a group is canceled in Member Web but remains active in Visual Matrix? If a group is canceled in Member Web, the cancellation does not automatically reflect in Visual Matrix. To resolve this, the group must be manually canceled in ...

Knowledge Base