Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.Resources and Best Practices
This category offers a collection of knowledge resources, best practices, and insights from our Client Experience Team to support and enhance your user experience.
Sticky Posts
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de SeminariosWe're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
Recent Articles
How MOP Supports Front Desk Staff in Their Daily Work
Front desk staff are at the center of the guest experience. From check-ins and check-outs to handling guest requests, your role requires quick communication, organization, and accuracy. MOP is designed to support your daily workflow—helping you stay ...How MOP Supports Maintenance Teams in Their Daily Work
Maintenance teams play a critical role in keeping hotel operations running smoothly. From fixing issues quickly to preventing future problems, your work directly impacts guest satisfaction and property performance. MOP is designed to support your ...How MOP Supports Housekeepers in Their Daily Work
Housekeeping is one of the most important roles in hotel operations. Room readiness, cleanliness, and attention to detail directly impact the guest experience. MOP is designed to support housekeepers by making daily tasks clearer, more organized, and ...Enhancing Your Hotel Operations with MOP
Every hotel operates differently, and many properties already have processes in place that support their day-to-day operations. MOP is designed to build on those processes by helping teams streamline workflows, improve visibility, and create a more ...Editing Guest Folio Text and Layout (Cloud)
Guest folios are one of the most visible documents your property shares with guests, making them an important part of your branding and communication. Customizing the folio layout lets you control what appears at the top and bottom, and within the ...