Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.Resources and Best Practices
This category offers a collection of knowledge resources, best practices, and insights from our Client Experience Team to support and enhance your user experience.
Sticky Posts
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de SeminariosWe're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
Recent Articles
FO Extended Stay Daily Occupancy Report (Cloud)
The Extended Stay Daily Occupancy Report provides a detailed breakdown of hotel performance by guest stay length. It separates short-term guests from extended stays, helping management analyze occupancy, revenue, and rate trends across different ...FO Next Payment Due Report (Cloud)
The Next Payment Due Report helps properties that host extended-stay guests track upcoming payment dates and outstanding balances. Each reservation includes a manually maintained Next Payment Date field, allowing staff to monitor when the next ...Email a Confirmation Letter for an Individual Reservation (Cloud) 🎥
? Watch Video Sending a confirmation letter ensures guests receive verification of their reservation details via email. In VM Cloud, you can send confirmations for both individual and group reservations. This article covers the process for an ...Understanding "Admin" in Clerk Field for Online Transactions (Cloud)
When the “Clerk” field in the reservation's modification (Mod) log shows “Admin,” it doesn’t mean a user did it—it signifies an automatic process. Whether it’s an online-generated reservation or a cancellation, Visual Matrix handles these actions ...View a Group Advance Deposit(s) (Cloud)
The Deposit Details screen lets you view and manage all Group Advance Deposits applied to the Group Master Folio. From this screen, you can review posted deposits, and—if needed—post, refund, or void a deposit directly without leaving the group ...