Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.Resources and Best Practices
This category offers a collection of knowledge resources, best practices, and insights from our Client Experience Team to support and enhance your user experience.
Sticky Posts
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de SeminariosWe're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
Recent Articles
**Understanding Report Headings (Cloud)
The Report Headings page contains several accounting settings used to organize financial activity in reports and accounting exports. From this page, you can manage report categories, review accounting periods, create General Ledger accounts, and ...Creating Revolving Activities (Cloud)
Revolving Activities automatically generate reservation slots throughout the day based on a defined time interval. Instead of manually creating activity sessions, Visual Matrix creates reservation slots between the Start Time and End Time using the ...Creating Set Times Activities (Cloud)
Set Times Activities allow guests to choose from predefined reservation sessions. Instead of selecting a custom duration, guests select one of the available activity periods configured by the property. Set Times Activities are commonly used for pool ...Creating Open Times Activities (Cloud)
Open Times Activities allow guests to reserve an activity for a specific duration within the activity's operating hours. Instead of selecting a predefined reservation slot, users select a rental period by choosing a start time and an end time. Open ...Understanding Occupancy % in VM PMS (Cloud)
Visual Matrix PMS displays Occupancy % in several areas. The percentage may not always match from one screen or report to another because each area is designed for a different purpose. Some areas show current occupancy, some show forecasted ...