Modification/Cancellation/Regrets
Extend a Reservation that is part of a Group (Desktop)
Once picked up, a reservation is attached to the group reservation in terms of dates and allocation. If a reservation needs to be extended, there are 2 questions to ask: - are there enough allocations for the days that are needed? - am I extending ...
Cancel an Individual Reservation without an Advance Deposit (Desktop) 🎥
? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Click on Cancel Res on the left side of the reservation. 2. Click Yes to confirm the cancellation. 3. The cancellaion number will popup. Click OK. 4. Enter the ...
Record a New Client Regret (Desktop) 🎥
? Watch Video Path: Front Office > Reservations > Regrets 1. The date auto populates to the current date and cannot be modified. 2. Choose the Regret Reason from the drop-down menu. 3. Click Save.
Cancel an Individual Reservation with an Advance Deposit (Desktop) 🎥
? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Click on Cancel Res on the left side of the reservation. 2. Click Yes to confirm the cancellation. 3. By default, the whole amount will be entered as to be ...