Best Western
Handling Best Western Two-Way Outages
When your Best Western two-way communication with Visual Matrix goes offline, it can quickly become a stressful situation, with the potential for overbookings, duplicate reservations, and operational disruptions. To minimize the impact and keep your ...
BW 2Way After Outage Verifications
In the fast-paced realm of property management, seamless communication between Visual Matrix and your booking system is vital for smooth operations. An outage that disrupts this two-way communication can lead to significant consequences, including ...
Member Web / Visual Matrix FAQ (BW)
This article addresses some of the most frequently asked questions regarding the communication between Visual Matrix and Member Web. What role does Visual Matrix play in BWR points? It's important to clarify that Visual Matrix does not contribute to ...
Remove a BWR Number from a Checked-In Reservation (BW) (Cloud)
When making reservations, sometimes a guest's CRS number is mistakenly attached to their profile and needs to be removed. This action cannot be performed from the reservation screen, as it is only for looking up or enrolling guest information. Remove ...
FX Direct Bill Reservations: From Check-In to Direct Bill Credit Payment (BW)
When handling direct billing for FX reservations, it's important for the property to take note of the monthly BW statements they receive, which will be later used for payment collection. We recommend refraining from printing invoices until the ...
Reservations Not Posting in Visual Matrix (BW)
When reservations fail to post in Visual Matrix from the Best Western Two Way system, it's essential to conduct thorough checks on both reservation data and interface setup. This guide outlines key troubleshooting steps for such issues. There are ...
Member Web Shows 999 Rooms Inventory for every Level over A (BW)
Visual Matrix provides the option to allocate a specific number of rooms based on rate levels. By default, the full number of rooms for each room type serves as the base. However, for levels other than A, communication between the PMS and Member Web ...
Best Western FX and FX2 Reimbursement Structure
Information from the BW Rewards Marketing Team Information As of July 26, 2023, the Best Western Rewards® (BWR®) Pay With Points (FX2) reimbursement structure mirrors the three-tier structure utilized for Free Night (FX) reimbursements. The FX2 ...
Questions about Member Web?
Visual Matrix has nothing to do with Member Web. For any question related to Member Web, please contact Best Western Helpdesk. For any question related to rates, rate plans and/or removing/adding information for the property to the website, please ...
Access to the 2Way Mapping Tables (BW)
Rate Plan Mapping In VM Desktop, to access the rate plan mapping table, you must have access to the Best Western PRM (Property Revenue Management) Service. This service is available for a fee through Best Western. Access to the mapping tables is ...
Ghost Reservation in Member Web that take some of the inventory for online sales (BW)
A ghost reservation is a booking that was created in the PMS for information purposes, that timed out but with a version sent to Member Web. A ghost reservation in Member Web will show "~.~" instead of a guest name. If the reservation if for more ...
Message "Reservation departure is more than XXX days in the future" (BW)
Best Western accepts bookings 365 days in advance. This message means that the reservation you created and that VM is trying to sync with Best Western exceeds one year. Rates have to be uploaded up to 18 months ahead, but reservations will onyl be ...
Message "Cannot Change to a NON Two Way Room type!" (BW)
Best Western requires all your room types to be in sync with Member Web. Meaning all your room types that are in Visual Matrix should be in Member Web, and vice-versa. If you see this message in Visual Matrix, you are trying to assign to an already ...
Best Rev Rates are not updating Online (BW)
BestRev is the tool Best Western Revenue Management tool hotels can use to manage their rates. It allows a BW hotel to receive rate update information from CRS, and apply it in VM. Communication between Best Rev and Visual Matrix works as follow: 1. ...
Message "You have 3 or more Unprocessed Reservations" (BW)
Best Western is a 2way communication Channel Manager through which Visual Matrix communicates rates, availability, and reservations with Member Web. Best Western sends down to Visual Matrix any reservation made online, Visual Matrix sends up to ...
Message "There are Missing Seasons for the next 18 Months" (BW)
What is the message? Best Western requires every hotel to have 18 Months of seasons and rates set up in their system. Online reservations are open 18 months in advance. This popup will show regularly if you do not have those 18 months set up in ...
Message "There are Unblocked Pre-Registered Reservations" (BW)
What is a Pre-Registered Reservation It's a reservation where the guest has completed their pre-check-in from their phone. What does this error mean? This message will pop up regularly if you have some Pre-Registered Reservations that still do not ...
Message "Stay Cannot Be Extended Beyond -xxx Days Out" (BW) (Desktop)
This error might only occurs for Desktop users. Error Message "Stay cannot be extended beyond -xxxx days out!" Check the dates of the seasons Path: Management > Interfaces > BW2Way Check the end of the last season. Check the Computer's default end ...
BWR LookUp Message (BW)
How to know when to verify your guest BWR Account Status You might receive this error when applying a BWR account to a guest’s reservation. The issue is either with the reservation information of the guest or with the guest's BWR account. It will ...
Message "Unable to Post Incoming Reservation" (BW)
What is the message? This message appears when a booking from the Best Western 2way is not getting pulled down. Visual Matrix receives it, but cannot post it. Why do you see this message? The main reasons are: - Seasons are not covering 18 months ...
Message when trying to Add or Enroll a new BWR Member (BW)
The reservation is from a third party If the reservation comes from a third party, the guest is not eligible to sign up for BWR. The enrollment will not go through. Any third-party email like @guest.book.com or @expedia.com will cause the enrollment ...
Best Western SSL Certificate (BW)
If you are a Best Western Hotel, the 2way between Visual Matrix and Best Western is secured by what is called an SSL Certificate. This certificate has to be renewed every 2 years. When a certificate comes to expiration, Best Western informs Visual ...