Unhandled Exceptions/Errors
Message "Reservation departure is more than XXX days in the future" (BW)
Best Western accepts bookings 365 days in advance. This message means that the reservation you created and that VM is trying to sync with Best Western exceeds one year. Rates have to be uploaded up to 18 months ahead, but reservations will onyl be ...
Message "Cannot Change to a NON Two Way Room type!" (BW)
Best Western requires all your room types to be in sync with Member Web. Meaning all your room types that are in Visual Matrix should be in Member Web, and vice-versa. If you see this message in Visual Matrix, you are trying to assign to an already ...
Message "You have 3 or more Unprocessed Reservations" (BW)
Best Western is a 2way communication Channel Manager through which Visual Matrix communicates rates, availability, and reservations with Member Web. Best Western sends down to Visual Matrix any reservation made online, Visual Matrix sends up to ...
Message "There are Missing Seasons for the next 18 Months" (BW)
What is the message? Best Western requires every hotel to have 18 Months of seasons and rates set up in their system. Online reservations are open 18 months in advance. This popup will show regularly if you do not have those 18 months set up in ...
Message "There are Unblocked Pre-Registered Reservations" (BW)
What is a Pre-Registered Reservation It's a reservation where the guest has completed their pre-check-in from their phone. What does this error mean? This message will pop up regularly if you have some Pre-Registered Reservations that still do not ...
Message "Stay Cannot Be Extended Beyond -xxx Days Out" (BW) (Desktop)
This error might only occurs for Desktop users. Error Message "Stay cannot be extended beyond -xxxx days out!" Check the dates of the seasons Path: Management > Interfaces > BW2Way Check the end of the last season. Check the Computer's default end ...
BWR LookUp Message "(500) Internal Server Error" (BW)
How to know when to verify your guest BWR Account Status You might receive this error when applying a BWR account to a guest’s reservation. The issue is either with the reservation information of the guest or with the guest's BWR account. It will ...
Message "Unable to Post Incoming Reservation" (BW)
What is the message? This message appears when a booking from the Best Western 2way is not getting pulled down. Visual Matrix receives it, but cannot post it. Why do you see this message? The main reasons are: - Seasons are not covering 18 months ...
Message when trying to Add or Enroll a new BWR Member (BW)
The reservation is from a third party If the reservation comes from a third party, the guest is not eligible to sign up for BWR. The enrollment will not go through. Any third-party email like @guest.book.com or @expedia.com will cause the enrollment ...