BW 2Way
Handling Best Western Two-Way Outages
When your Best Western two-way communication with Visual Matrix goes offline, it can quickly become a stressful situation, with the potential for overbookings, duplicate reservations, and operational disruptions. To minimize the impact and keep your ...
BW 2Way After Outage Verifications
In the fast-paced realm of property management, seamless communication between Visual Matrix and your booking system is vital for smooth operations. An outage that disrupts this two-way communication can lead to significant consequences, including ...
Member Web Shows 999 Rooms Inventory for every Level over A (BW)
Visual Matrix provides the option to allocate a specific number of rooms based on rate levels. By default, the full number of rooms for each room type serves as the base. However, for levels other than A, communication between the PMS and Member Web ...
Access to the 2Way Mapping Tables (BW)
Rate Plan Mapping In VM Desktop, to access the rate plan mapping table, you must have access to the Best Western PRM (Property Revenue Management) Service. This service is available for a fee through Best Western. Access to the mapping tables is ...
Ghost Reservation in Member Web that take some of the inventory for online sales (BW)
A ghost reservation is a booking that was created in the PMS for information purposes, that timed out but with a version sent to Member Web. A ghost reservation in Member Web will show "~.~" instead of a guest name. If the reservation if for more ...
Best Rev Rates are not updating Online (BW)
BestRev is the tool Best Western Revenue Management tool hotels can use to manage their rates. It allows a BW hotel to receive rate update information from CRS, and apply it in VM. Communication between Best Rev and Visual Matrix works as follow: 1. ...
Best Western SSL Certificate (BW)
If you are a Best Western Hotel, the 2way between Visual Matrix and Best Western is secured by what is called an SSL Certificate. This certificate has to be renewed every 2 years. When a certificate comes to expiration, Best Western informs Visual ...