Handling Best Western Two-Way Outages

Handling Best Western Two-Way Outages

In cases where your Best Western two-way communication with the Visual Matrix goes offline, it's important to know how to manage your reservations and availability to avoid overbookings or duplicate entries.

Follow the steps below to maintain control over your reservation data and guest experience during an outage.

1. Monitor Member Web

While the interface is offline, actively monitor Member Web for new reservations and updates on availability.
Check frequently to keep the system current until the connection is restored.

2. Manual Entry of Urgent Reservations Only

Only manually enter reservations that are due to check in very soon (e.g., within the next 24 hours).
Avoid entering future reservations unless necessary, as this can lead to duplicate entries when the interface is back online.

3. Prevent Overbookings

If you notice that your availability is nearing full capacity, apply a hard close in Member Web.
This will stop additional reservations and prevent overbooking in your system.

4. Handling Duplicate Reservations

Entering reservations too early can cause duplicate bookings when the interface is restored. If this happens, you will need to cancel the duplicate reservation in your system manually.
Following these steps will help you avoid overbookings and duplicate reservations while ensuring your property remains in sync with its reservation data.




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