Troubleshooting
Send Emails Stuck in the Queue (Desktop)
When you encounter an issue with emails not sending, those emails are not lost, they are (just) stuck in the "queue". Once you have restarted Chilkat, emails in the queue should move out. If it is not always the case, you will need to send them ...
Internal Text Messages are not being sent
If not configured differently (through Twilio), internal text messages that can be set up in a user profile to receive Management (audit numbers), Housekeeping (room change and room back in service) and/or Maintenance (work orders) texts are using ...
The Email password is correct but still not saving in Visual Matrix
Source: https://www.response-it.co.uk/news/2020/9/2/how-long-does-it-take-to-crack-your-password The requirements for password security are more and more complex. Each place you need to generate a password for will have its requirements, generally ...
Emails are not sending (Cloud)
When emails are not sent, there are some first steps you can check. The first step you want to do is check if the current email settings in Visual Matrix are saving. If they are not, then there is an issue with those settings. If they are, then you ...
Emails are not sending (Desktop)
When emails are not sent, there are some first steps you can check. The first step you want to do is check if the current email settings in Visual Matrix are saving. If they are not, then there is an issue with those settings. If they are, then you ...
Why do some emails sent from VM get into my Gmail Inbox?
Why do some emails sent from Visual Matrix get into my Gmail Inbox, although my Gmail email IS NOT set up to receive those emails? This seems to be a Gmail either bug or security setup to let you know some emails have been sent using your email. The ...