Best Western
FAQ - Best Western / Forms & Documents
What disclaimer is required for Best Western properties? Best Western properties are required to include the following disclaimer on guest-facing documents: Each BWH℠ Hotels property is independently owned and operated. This disclaimer must appear on ...
FAQ - Best Western / VM-Member Web (PMS)
Does Visual Matrix handle issues related to Member Web? No, Visual Matrix has nothing to do with Member Web. For any questions regarding Member Web, you should contact the Best Western Helpdesk. Who should I contact for questions about rates, rate ...
FAQ - Best Western / Groups (PMS)
What should I do if a group is canceled in Member Web but remains active in Visual Matrix? If a group is canceled in Member Web, the cancellation does not automatically reflect in Visual Matrix. To resolve this, the group must be manually canceled in ...
FAQ - Best Western / Reservations (PMS)
Why does the VIP tile on the dashboard show a number, even when there are no VIPs arriving? This is because any guest with a BWR (Best Western Rewards) number in their reservation is automatically counted as a VIP guest, regardless of whether they ...