FAQs
FAQ - Sales and Marketing
Can we have multiple rate for a company profile as per the room type? You can attach an override rate or a discount code to the company profile but the system will not allow you to break the rate down into specific room types. Where do I find the "Do ...
FAQ - Management
I need help with the new username that I created. When I try to login, it shows that I don't have permission to login from this location. Why can't I? You will need to have someone with management permissions log into Visual Matrix and give your new ...
FAQ - Front Office
I made a group reservation and the guests would like to pay individually, however, when I got to make the single reservation under the group name, it keeps saying $0. Do you know what may cause this? It seems that the group master reservation was set ...
FAQ - Housekeeping
What happens to a room's cleaning schedule if it is not assigned for cleaning on a particular day? Will it push the cleaning condition to the next day, or will it follow the established cleaning sequence? If a room is not assigned for cleaning on a ...
FAQ - New Owners
If you missed the onboarding or require additional help, feel free to contact your dedicated Account Manager or access one of the various Knowledge Sources (see Resource Guide attached). How can I get a login for Visual Matrix? The fastest way to get ...
FAQ - Accounting / Night Audit
I accidentally started the audit; can I revert to the previous date? Unfortunately, once the audit has started, it cannot be stopped, and the date cannot be changed once the audit is completed. Attempting to do so can cause significant issues, such ...