Channel Managers
FAQ - Best Western / VM-Member Web
Does Visual Matrix handle issues related to Member Web? No, Visual Matrix has nothing to do with Member Web. For any questions regarding Member Web, you should contact the Best Western Helpdesk. Who should I contact for questions about rates, rate ...
FAQ - Best Western / Groups
What should I do if a group is canceled in Member Web but remains active in Visual Matrix? If a group is canceled in Member Web, the cancellation does not automatically reflect in Visual Matrix. To resolve this, the group must be manually canceled in ...
FAQ - Channel Managers / General
Why did a reservation come through for a room type that wasn’t available? If a guest books a room type that is no longer available, it may not be a true overbooking. Instead, it’s often caused by a brief delay in syncing availability between Visual ...
FAQ - SynXis
Can SynXis send rate updates to VM? No, only VM pushes rate and availability data to SynXis. What happens if SynXis rejects a reservation update? The error is logged in VM's interface logs for technician review. What happens if one Parent Rate is ...
FAQ - Best Western / Reservations
Why does the VIP tile on the dashboard show a number, even when there are no VIPs arriving? This is because any guest with a BWR (Best Western Rewards) number in their reservation is automatically counted as a VIP guest, regardless of whether they ...