General
Essential tips for stronger passwords
In a world where passwords are the keys to virtually everything, it's crucial to stay ahead of savvy hackers. Surprisingly, 83% of the most common passwords can be cracked in under a second! And if you need help to generate a password, there are ...
Tips and Tricks with Groups in Visual Matrix
Groups can be of many kinds. It can be a group of allocation for a wedding where everyone will book and pay individually or it can be a bus tour where you receive the rooming list in advance and one person/entity pays the whole stay. 1. Choose the ...
Process No-Shows in the PMS
There are multiple ways to manage no-shows within Visual Matrix, with some options being only available for VM Cloud users. When you are ready to run your night audit, there are several options you can consider regarding remaining arrivals: - Cancel ...
VM Desktop PMS Remote Access
Discontinuing VM Desktop Remote Visual Matrix discontinued the VM Remote Desktop application in its entirety due to security risks within Open SSH, the software that facilitates the connection between the remote computer and the hotel's Server. Open ...
Updating from Desktop to Cloud
Unlocking the Benefits: Transitioning from Visual Matrix Desktop to Cloud PMS – Exploring 10 Reasons, Key Differences, and New Features Exclusive to the Cloud. Top 10 Reasons to Update to VM Cloud Less Expensive, and more cost effective, than Desktop ...
I forgot my password
Unfortunately, our Client Experience Team cannot always reset your password, depending on your position at the hotel. If you are the GM (General Manager) or the Owner You can contact our Client Experience Support team and after we proceed to some ...
Glossary and Common Acronyms (Index) - Visual Matrix PMS
1-10 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1-10 1099 The 1099 form is used to report to the US government income earned by travel agents as commissions, and income earned by owners of hotel condo units (when OPV_<version number> OPERA ...