General
Essential tips for stronger passwords
In a world where passwords are the keys to virtually everything, it's crucial to stay ahead of savvy hackers. Surprisingly, 83% of the most common passwords can be cracked in under a second! And if you need help to generate a password, there are ...
VM Desktop PMS Remote Access
Discontinuing VM Desktop Remote Visual Matrix discontinued the VM Remote Desktop application in its entirety due to security risks within Open SSH, the software that facilitates the connection between the remote computer and the hotel's Server. Open ...
Updating from Desktop to Cloud
Unlocking the Benefits: Transitioning from Visual Matrix Desktop to Cloud PMS – Exploring 10 Reasons, Key Differences, and New Features Exclusive to the Cloud. Top 10 Reasons to Update to VM Cloud Less Expensive, and more cost effective, than Desktop ...
I forgot my password
The Client Experience Team may not always be able to reset your password, depending on your role or position within the hotel. If you are the GM (General Manager) or the Owner Contact our Client Experience Support team for password assistance. After ...