Security Reminder and Best Practices
At Visual Matrix, we value the security of every client hotel. Here are some security reminders and best practices to keep in mind when working with our team. 1. Our staff only uses Zoho Assist for support. We never use TeamViewer. Support requests are
Visual Matrix supports Cybersecurity Awareness Month
Cybersecurity is vital to protecting your data, your organization, and the systems and networks you rely on, like Visual Matrix. Everyone has a part to play in preventing cyber attacks, so each week in October we’ll be focusing on basic security best
Visual Matrix welcomes Fortis, our newest integration partner
Meet our newest integration partner for payments. With Fortis, you can provide guests with more payment choices and streamline your operational processes, like reconciliation, by eliminating double entry recording of payments at the front desk. Read Press
See who the lucky Shine Sweepstakes winners are!
We’re excited to announce the winners of the Shine Sweepstakes in the first-ever issue of our new MOP Tip Sheet. Click below to sign up! You’ll be able to see who won, plus you’ll get handy tips and insights about our mobile operating platform every month.
There is only ONE MORE DAY to enter our Shine Sweepstakes!
We’re giving away a pair of diamond earrings and all-new Fire 7 Tablets with 3 free months of MOP!! One lucky housekeeper will win a pair of diamond 💎earrings. And you can enter to win Fire 7 Tablets and MOP for your team! For more information on how
Looking for small, easy housekeeping and maintenance routines to improve your guest experience?
Check out these MOP Tips and Tricks to add easy routines for a big impact.
Upcoming Webinar: All About VM Support
We’ve introduced so many new support resources this year, like Chat, VM Community, and VM University, we thought you’d appreciate a quick overview of all the ways to make the most of your VM solutions. Please share this sign-up link with your whole team.
Introducing VM Shine Sweepstakes!
The new VM Shine Sweepstakes coincides with International Housekeepers Week to celebrate all the hard work housekeepers do day in and day out. The sweepstakes is our way to show our appreciation and celebrate their awesomeness. Click below for all the
NEW! VM’s role-specific onboarding guide for new staff
Follow the steps in the guide to get new employees up and running as one of the team and on Visual Matrix in record time. View the onboarding guide.
VM University now hosts all courses for VM Cloud and VM Desktop!
Whether you are a VM Cloud or a VM Desktop user, you will find courses for every section of the PMS. Learn how Visual Matrix works and how you can make the best of it. More courses are coming!
Happening NOW!! - Panic Button Workshops in Los Angeles
To help hotels in the Los Angeles area comply with the new city ordinance, Visual Matrix will be onsite at the Sonesta in Redondo Beach from August 11-12. MOP education and system setup sessions will be held from 1pm-4pm today PT today and tomorrow. For
Protect your staff with the panic button in MOP
More and more cities are requiring hotels to provide staff with a panic button. MOP, our mobile operating platform, has just what you need and more. Its many features include a one-touch panic button that’s easy to learn and use. Show your staff how much
Announcements
Visual Matrix URL Flow Update (app.vmcloudpms.com)
As of 6:00 AM CST today (Tuesday, February 17, 2026), Visual Matrix has updated the URL flow for Cloud PMS access. When logging in through our main login page (login.vmcloudpms.com), users will now see: app.vmcloudpms.com after signing in, instead of
🎁 New! Suggested Process for Managing Gift Certificates in Visual Matrix
We’re excited to share a brand-new article that outlines a suggested process for handling gift certificate sales, redemptions, and expirations in Visual Matrix! While the PMS does not include a dedicated gift certificate feature, this approach uses a
SkyTab POS + VM PMS: A Seamless Guest Charging Experience
If your property uses SkyTab as a Point-of-Sale (POS) system, you can take full advantage of its integration with your PMS to simplify guest billing across your entire operation.The integration between SkyTab POS and your PMS makes posting guest charges
Exciting New Feature: Choose Your Confirmation Number on Reports!
We've heard your feedback, and we're excited to introduce a highly-requested feature: the ability to select which confirmation number appears on your reports. Previously, reports showing a reservation confirmation number would display either the Visual
2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper