We'll delve into the features and processes within Visual Matrix designed to identify and block such guests, ensuring that your property operates without the complications that can arise from these prohibited bookings.

The first step is to assign the status to the guest. This can be done through their reservation up to check-out. Then, their status can be updated via the Guest Profile section in Sales & Marketing.

While creating a reservation for a "Do Not Rent" guest is not something you would intend to do, Visual Matrix has safeguards in place to prevent this. When creating a reservation, after entering the guest's name, carefully review the names that appear and select the existing guest from the list if they are already in your system. Using "Add New" may create duplicate records and, more importantly, bypass the warning that would notify you if the guest has a "Do Not Rent" status.

Keep in mind that while the warning will not prevent the reservation, it will appear and require acknowledgment.

But just in case, Visual Matrix has an additional safeguard. If a reservation is created for a guest with a "Do Not Rent" status, another warning will appear during the check-in process. This secondary alert serves as a crucial reminder, requiring acknowledgment before check-in can proceed. The user will be presented with a choice: either continue with the check-in or return to the reservation, ensuring that the status is emphasized and the decision is made with full awareness.

As a final safeguard, this feature helps prevent future occurrences and provides an opportunity to train the staff involved. If a "Do Not Rent" guest is checked in, the action is logged in the reservation modification log, along with the name of the operator who performed the check-in.