Capture Guest Signature During Check-In (Cloud)
This article assumes your property has signature capture enabled on a pinpad device.
Using signature capture during check-in removes the need to print a registration card for the guest — the guest can sign directly on the pinpad. This streamlines the check-in flow and keeps a digital record of the signature. The steps below walk you through how to initiate check-in, prompt the guest to accept terms and sign, and finalize the process in VM Cloud (regardless of payment method). Screenshots illustrate the key popups and interface screens.
Instructions
1. Begin check-in by selecting the payment method:
- If paying by credit card, complete the credit card authorization.
- If paying cash, input the cash amount received.
- If the stay is charged to a city ledger account, choose the city ledger option.
2. A pop-up appears with the message “Bypass Acceptance Terms and Signature.” This refers to skipping the guest’s acceptance and signature that would normally be on a paper registration card.
3. Click “NO” (to ensure the guest will sign electronically via pinpad rather than skip it).
If you click “Yes”, the guest will not be prompted to sign on the pinpad. Instead, they will have to sign on a printed version of the registration card.
4. Ask the guest to check the “Acknowledge” box and then click “Accept.”
5. Have the guest sign on the pinpad device.
6. The signature will display on your screen — click OK to accept it.
7. Continue and complete the remainder of the check-in process. If any additional payment step is required (e.g., authorization or cash), proceed as in Step 1.
8. Once check-in is finalized, the guest’s signature is embedded on the registration card and may be printed at any time.
Still Need Help With This Topic?
Ask Yourself:
- Is signature capture activated and correctly configured for your pinpad device?
- Did the “Bypass Acceptance Terms and Signature” pop-up appear?
- Did the signature show on screen? If not, did a pinpad error occur?
- After check-in, does the registration card display the captured signature?
Support May Ask You:
- Which pinpad device/model are you using?
- Is signature capture enabled in property settings?
- Did you click “NO” on the bypass pop-up?
- Did you receive any error message from the pinpad?
- Can you provide screenshots of the pinpad screen, the pop-up, and your system’s signature display?
Related Articles
Related Articles
Capture Guest Signature with a Tablet (VM Cloud)
This article applies when your property is using Visual Matrix Cloud and does not have signature capture enabled on a pinpad device. Want a paperless check-in experience using a tablet? Instead of a pinpad, front desk agents can use a tablet to ...Enable/Disable Signature Capture on Your Pinpad Device (Cloud)
Signature capture allows guests to sign directly on the pinpad device during the payment process, creating a digital record of their authorization. This signature is automatically recognized by Visual Matrix and embedded onto the registration card ...Check In an Individual Reservation by Payment Type (Cloud) 🎥
? Watch Video Checking in guests is one of the most common front-desk workflows in Visual Matrix Cloud. While locating the reservation, reviewing guest details, and confirming check-in follow the same steps, the payment method you choose changes ...Preprint Registration (Reg) Cards (Cloud) 🎥
? Watch Video Preprinting registration (Reg) cards means preparing printed guest check-in forms in advance of arrival. This streamlines check-in by giving you printed cards ready for guest arrival, improving speed and ensuring accuracy of ...Use a Stored Card for Payment (Cloud)
When posting a credit card payment in a reservation, you don’t need to re-enter the guest’s card details or use the pinpad each time. If the card has already been added or previously used, it can be quickly selected from the list of saved ...