Create/Add a New Task (MOP)
This article explains how to create and assign a new task in MOP, including task types, assignment logic, and required fields. A task represents a specific job or activity required to maintain the property or support guest services.
Tasks are categorized based on department responsibilities:
- Housekeeping: Cleaning guest rooms, public areas, and facilities
- Maintenance: Repairs and upkeep (plumbing, electrical, HVAC, etc.)
- Front Office (Alerts): Guest-related issues such as lost items, missing items, or room alerts (e.g., pets in room)
Path: Dashboard/Home Page
1. Add Task - Click “Add Task” from the Dashboard.
2. Complete Task details - Fill in the required fields:
Location
- Select the room number, public area, or storage area.
Task Type
- Housekeeping
- Maintenance
- Alert
3. Select Duty Type - Duty options will update based on the selected Task Type.
Example of duties/tasks:
4. Set Priority
- Low
- Medium
- High
High priority tasks will appear at the top of the employee task list.
5. Set Status - For new tasks, this should always be set to “New.”
6. Assign Task - Select the employee responsible for the task.
The available users depend on the task type:
- Housekeeping Tasks: Site Admin(s), Head Housekeeper, Room Attendant(s)
- Maintenance Tasks: Site Admin(s), Head Housekeeper(s), Maintenance Supervisor, Maintenance
- Alert Tasks: Site Admin(s), Front Desk, Head Housekeeper(s), Maintenance Supervisor
7. Optional Fields
- Check Out Time - Used when the room is occupied to indicate when the room will be available
- Verified By - Auto-selected based on user profile. Can be updated if needed
- Pet Room / Occupied - Select the status that applies to the room
8. Add Notes - Enter any relevant details to assist with task completion.
Required if duty type is “See Notes”
9. Attach Images (Optional) - Upload images to provide visual context for the task
10. Save Task - Click “Save” to create the task.
- Task assignment lists are dynamically filtered based on task type
- Priority affects task visibility in employee task lists
- Notes are critical when additional context is required
Still Need Help With This Topic?
Ask Yourself
-
Am I creating the task from the correct location (Dashboard/Home Page)?
- Did I select the correct Task Type (Housekeeping, Maintenance, or Alert)?
- Did I assign the task to the appropriate employee based on the task type?
- Did I include enough notes if the task requires additional explanation?
Support May Ask You
-
What task type are you trying to create?
- What location (room or area) was selected?
- Which employee are you trying to assign the task to?
- What error or issue are you encountering (if any)?
- Can you provide a screenshot of the task creation screen?