Create/Add a New Task (MOP)

Create/Add a New Task (MOP)


This article explains how to create and assign a new task in MOP, including task types, assignment logic, and required fields. A task represents a specific job or activity required to maintain the property or support guest services.

Tasks are categorized based on department responsibilities:
  1. Housekeeping: Cleaning guest rooms, public areas, and facilities
  2. Maintenance: Repairs and upkeep (plumbing, electrical, HVAC, etc.)
  3. Front Office (Alerts): Guest-related issues such as lost items, missing items, or room alerts (e.g., pets in room)
Path: Dashboard/Home Page

1. Add Task - Click “Add Task” from the Dashboard.


2. Complete Task details - Fill in the required fields:


Location 
  1. Select the room number, public area, or storage area.


Task Type
  1. Housekeeping
  2. Maintenance
  3. Alert


3. Select Duty Type - Duty options will update based on the selected Task Type.


Example of duties/tasks:



4. Set Priority
  1. Low
  2. Medium
  3. High
Info
High priority tasks will appear at the top of the employee task list.


5. Set Status - For new tasks, this should always be set to “New.”


6. Assign Task - Select the employee responsible for the task.
The available users depend on the task type:
  1. Housekeeping Tasks: Site Admin(s), Head Housekeeper, Room Attendant(s)
  2. Maintenance Tasks: Site Admin(s), Head Housekeeper(s), Maintenance Supervisor, Maintenance
  3. Alert Tasks: Site Admin(s), Front Desk, Head Housekeeper(s), Maintenance Supervisor


7.  Optional Fields
  1. Check Out Time - Used when the room is occupied to indicate when the room will be available

  1. Verified By - Auto-selected based on user profile. Can be updated if needed

  1. Pet Room / Occupied - Select the status that applies to the room 


8.  Add Notes - Enter any relevant details to assist with task completion.
Info
Required if duty type is “See Notes”


9. Attach Images (Optional) - Upload images to provide visual context for the task


10. Save Task - Click “Save” to create the task.

Notes
  1. Task assignment lists are dynamically filtered based on task type
  2. Priority affects task visibility in employee task lists
  3. Notes are critical when additional context is required

Still Need Help With This Topic?

Ask Yourself
  1. Am I creating the task from the correct location (Dashboard/Home Page)?
  2. Did I select the correct Task Type (Housekeeping, Maintenance, or Alert)?
  3. Did I assign the task to the appropriate employee based on the task type?
  4. Did I include enough notes if the task requires additional explanation?
Support May Ask You
  1. What task type are you trying to create?
  2. What location (room or area) was selected?
  3. Which employee are you trying to assign the task to?
  4. What error or issue are you encountering (if any)?
  5. Can you provide a screenshot of the task creation screen?

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