Create/Add a New Task (2.0)
A "task" refers to a specific job or activity that needs to be performed to maintain the facility or provide service to guests. These tasks are typically related to the core functions of each department:
- In housekeeping, tasks include cleaning guest rooms, common areas, and facilities to maintain a welcoming environment.
- In Maintenance tasks involve repairing and maintaining the property's infrastructure, including plumbing, electrical systems, HVAC, and other facility-related issues.
- In the Front Office, tasks involve addressing alerts such as missing items, lost and found, guest issues, or the presence of pets in rooms.
Path: Dashboard/Home Page
1. Click "Add Task".
2. Complete the Task details.
3. Select the location: room number of public or storage area.
4. Select the task type: Housekeeping, Maintenance or Alert.
5. Choose the duty type. The duties will correspond to the task type selected earlier.
Example of tasks:
6. Select the Priority of the task: Low, Medium or High. A high priority task will show at the top of the employee task list.
7. Select the task Status. As a new task, it should always be "New".
8. Select the name of the employee the task is assigned to. The list will update based on the task type (housekeeping, maintenance or alerts).
- A Housekeeping task will show Site Admin(s), Head Housekeeper, and Room Attendant(s).
- A Maintenance task will show Site Admin(s), Head Housekeeper(s), Maintenance Supervisor, and Maintenance.
- An Alert task will show Site Admin(s), Front Desk, Head Housekeeper(s) and Maintenance Supervisor.
9. CheckOut Time: This field is optional and applies when the room is occupied, providing the opportunity to inform the assignee of the expected access time to complete the task.
10. Verified By: this option is self selected based on the user profile, but can be updated as needed.
11. For Pet Room/Occupied: Checked the status that corresponds to the selected room for the task.
12. Enter pertinent notes to aid the assignee in task completion. If the selected duty task is "See Notes," this is where you will provide an explanation of the task.
13. The final step offers the option to attach pictures for a visual supplement to the task.
14. Finally, click "Save".
Related Articles
Create/Add a Task (1.0)
"Add Task" allows specific housekeeping-related tasks to be entered for the room selected. Except Room Attendant, anyone else can all assign tasks in MOP. Path: Add Task Any field with an asterisk (*) is mandatory. 1. Select the room number or area ...Create a New Alert Task (2.0)
An alert task covers a range of issues, such as broken items, guest complaints, and lost and found items. It can be reported by anyone. Room attendants can report alerts from within an ongoing task, while individuals with access to the "Alert" ...Create a Customized Task (2.0)
When initiating a task in Visual Matrix, whether it pertains to housekeeping, maintenance, or front desk operations, you're presented with the choice of picking from a catalog of predefined tasks. While the majority of these tasks are ...Assign Rooms Manually (2.0)
If there isn't an automatic integration or interface with a PMS that sends room assignments to MOP, you will need to manually assign rooms to each housekeeper or room attendant in MOP, specifying their designated tasks and duties. Previous day's room ...Create a Maintenance Task/Work Order (2.0)
A maintenance work order is a formal request or document that details a specific maintenance task or repair, including instructions and resource allocation, typically used in facility management to ensure proper maintenance and repairs are conducted. ...