Duplicate a Reservation (Cloud) 🎥
🎥 Watch Video
The Duplicate Reservation feature in VM Cloud allows you to quickly recreate an existing reservation with the same guest details, stay information, and settings. All reservation data is carried over, except the payment method if it is a credit card. This makes it easy to handle repeat bookings or create multiple reservations for the same guest while ensuring sensitive card details remain secure.
Reservations that are already In-House, Checked Out, or Canceled cannot be duplicated. Only reservations with a current or future arrival date are eligible.
Path: Front Office > Reservations > Search and Open the Reservation > Duplicate
Instructions
1. Eligibility Check: The reservation must have a pending arrival. Reservations that are in-house, checked out, or canceled cannot be duplicated. This ensures duplicate bookings are only created for active or upcoming stays.
2. How to Duplicate: With the reservation open, click Duplicate in the Toolbox and click OK to confirm the duplication.
3. Optionally, select Open Conf #xxx to jump straight to the duplicated reservation (advised); otherwise, click Cancel to remain on the original.
The duplicate reservation is created with the same dates as the original. If you open it immediately, you can adjust the stay dates or other details as needed before saving.
4. Tracking the Duplicate: The original reservation number will appear under the Multiple Res field in the Rate Information section, for easy reference.
When duplicating a reservation, the guest’s information and stay details are copied over. The method of payment is also duplicated, except when it is a credit card—in that case, the card number will not carry over for security reasons.
Advance deposits and pre-blocked rooms from the original reservation are not duplicated. If the new reservation requires a deposit or a specific room assignment, you must add these manually.
Still need help with this topic?
Ask Yourself:
- Is the reservation's arrival date today or in the future?
- Did I confirm the duplicate reservation successfully created?
- Did I notice that credit card details and deposits must be re-entered?
Support May Ask You:
- What reservation are you trying to duplicate (confirmation number)?
- Did the duplicate reservation generate?
- Is the "Multiple Res" field showing the original reservation number?
- Have you re-posted the deposits or pre-blocked rooms manually?
Related Articles
Related Articles
Reservation Form Fields Explained (Cloud) 🎥
? Watch Video The Add Res form is the most complete way to create and manage an individual reservation in VM Cloud. While BookRes is designed for speed, capturing only the essential information (guest name, rate, room type, etc.) to create a ...Scan Guest ID During Reservation Creation (Cloud) 🎥
? Watch Video In VM Cloud, you can create reservations from two different areas: Add Res (Add Reservation form) and BookRes (Booking screen). The ID scan process works the same in both, with only minor differences in where the Scan ID button ...Create Reservation Using Book Res (Cloud) 🎥
? Watch Video Book Res in VM Cloud speeds up reservations with a two-step flow: first select room type, dates, and rate on the Book Res screen; then complete guest details on the reservation form. Availability and pricing update as you change ...Create Reservation for "Do Not Rent" Guest (Cloud)
Even when a guest is flagged as 'Do Not Rent' in the system, you may still need to create a reservation for them in rare circumstances. Visual Matrix will warn you—but still allow the booking. This guide explains what to expect and how to avoid ...Add Package to Reservation (Cloud)
Packages in VM Cloud bundle room rates with additional services, such as breakfast, parking, or activity fees, making it easy to sell combined offers in a single reservation. This article explains how to add a package to an individual reservation so ...