Restricting System Access with IP Security (Cloud)
Access to your Visual Matrix Cloud system can be restricted to specific network locations using IP Security. This feature is enabled by default during onboarding to help protect your property’s data by ensuring that only users connecting from approved networks—such as your hotel’s main internet connection—can log in. Understanding how IP Security works allows you to maintain secure access while supporting users who may need to connect from outside the property.
Path: Management > User Settings > Enable IP Security
Overview
IP Security limits system access based on your property’s public IP address. This creates an additional layer of protection by preventing login attempts from unapproved locations.
Most properties will use IP Security to:
- Restrict access to on-site networks
- Prevent unauthorized remote logins
- Maintain consistent, secure access across shared workstations
Instructions
IP Security must be enabled and configured while connected to the property’s network.
1. Click Enable IP Security.
2. A confirmation message will appear: “By continuing, we will enable IP Security with the previous settings. If your current IP is not in the list, it will be added.”
3. Click OK to proceed.
How the IP Address is Set
You do not need to manually enter an IP address during this step. When IP Security is enabled, the system will automatically:
- Detect your current network’s public IP address
- Add it to the approved list if it is not already included
4. Click Manage IP Security to view or manage allowed IP addresses. In this screen, you can:
- View approved IP addresses
- Add or remove IPs (advanced use)
- See which users have Remote Login access
Important Setup Requirement
IP Security must be enabled while connected to the property’s main network.
- The system locks access based on the network you are using at the time of activation.
- If enabled from another location (such as by a remote technician), the system will lock access to that external network instead.
For this reason:
- Only enable IP Security while on-site at the property.
- If assistance is needed, a technician must connect to a device on the property network.
About IP Address Detection
The system automatically captures your public IP address based on your current connection. This may differ from:
- Your device’s internal (local) IP address
- What you see on Wi-Fi network settings
External tools (like IP lookup websites) may display different values depending on network configuration, VPN usage, or ISP routing.
You do not need to verify or manually enter the IP address when enabling this feature
Security & Access Considerations
Enabled by Default
IP Security is automatically enabled during onboarding to protect your system.
Access Restriction
Users can only log in from the configured IP address unless remote access is granted.
Do Not Disable for Access Issues
If users need to log in from outside the property, assign Remote Login access instead of disabling IP Security.
Network Differences
Your wired network and Wi-Fi may use different public IP addresses.
Internet Provider Changes
If your ISP changes, your public IP will change, and users may be unable to log in until the new IP is updated.
Immediate Effect
Changes take effect as soon as they are saved
Understanding the Feature
What IP Security Controls
- Restricts login access to approved network locations
- Adds a network-level security layer beyond usernames and passwords
- Helps prevent unauthorized access attempts from outside your property
Supporting Remote Users
If certain users need access outside the property network:
- Enable Remote Login access in their user profile
- This allows secure access without removing IP restrictions for everyone
Still Need Help With This Topic?
Ask Yourself:
- Am I connected to the correct network (not guest Wi-Fi)?
- Did I enter the correct public IP address?
- Was the setting saved successfully?
- Does the user require remote access instead?
Support May Ask You:
- What is your current public IP address?
- Are all users affected or only specific users?
- Did your internet provider recently change?
- Screenshot of the IP Security settings
- Exact login error message received
Related Articles
Related Articles
Adding an Approved Network to IP Security (Cloud)
IP Security restricts access to your Visual Matrix system based on your property’s network. In some cases, you may need to allow access from an additional network—such as a secondary connection or backup internet. Adding an approved IP address allows ...Allowing Users to Access the System from Outside the Property Network
By default, access to your Visual Matrix system is restricted to your property’s network using IP Security. To allow a user to log in from outside the property—such as from home or on a mobile device—you must enable Remote Login access for that user. ...Securing User Access with Multi-Factor Authentication (MFA) (Cloud)
Multi-Factor Authentication (MFA) adds an extra layer of protection to your Visual Matrix Cloud system by requiring users to verify their identity using a second method, such as email or phone, in addition to their password. Once enabled, MFA applies ...Create/Edit a VM User with Access Privileges (Cloud) 🎥
? Watch Video Path: Management > User Settings > Security Creating a new user has 4 steps. The optional last 2 have their own article: 1. Create the user login, password, and levels. 2. Assign access privileges to the section of the application the ...Managing Visual Matrix Cloud During Internet Outages
In today's digitally driven hospitality industry, a reliable internet connection is crucial for seamless operations. However, internet outages can occur, and knowing how to maintain your operations during these disruptions is essential. Here are some ...