FAQ - MOP / General

FAQ - MOP / General


Which specific mobile device models would you recommend?

Any WiFi-compatible device is suitable. We suggest obtaining devices with screen sizes ranging from 3.8" to 5.0" for room attendants and maintenance staff, while opting for a 7" tablet for your executive housekeeper.
Prepaid phones are a good option to consider, though there may be purchase limits depending on the vendor—often only 2 devices per customer per day.

Alert
We support the last two releases of Chrome or any Chromium-based browser. To ensure full compatibility, security, and performance, devices used to run MOP should support the latest versions of modern browsers such as Chrome, Edge, or Safari.
Do I need to purchase a service plan for my devices?
No, it is not necessary to purchase a cellular plan for your devices. MOP will utilize your hotel's WiFi network.
Can my staff use their personal cell phones with MOP?
While staff can use their personal devices, it's important to carefully consider potential risks. If a personal device is damaged during work-related activities, staff may have expectations regarding compensation or replacement. We recommend reviewing your property’s policy on device usage to make an informed decision.
Is there an IP Security restricting the access to MOP?
MOP does not have IP security. Mobile users, such as housekeeping and maintenance staff, typically access MOP to start and end tasks, submit work orders, or report lost and found items, which limits their interactions with the system. Once a task is completed, they can no longer interact with it. Additionally, since mobile devices connect through various Wi-Fi networks, implementing strict IP-based security is not feasible.
Can I customize my Room PM (Preventative Maintenance) List?
Certainly! Just send an email to the Client Experience team with the details of the information you want to add or remove, and we'll handle the rest.
 

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