Steps to Complete Before MOP 2.0 Go-Live

Steps to Complete Before MOP 2.0 Go-Live

Before your official go-live, there are key setup tasks you should complete to ensure your staff can use MOP smoothly from day one. These include readying devices, adding users, verifying login access, and familiarizing your team with MOP resources. Follow the checklist below to minimize disruptions on launch day. Here’s what to complete before go-live:

1. Get your Devices
Decide whether to let staff use their personal devices or provide dedicated ones. If providing devices, ensure they meet system requirements (camera, mic, connectivity), are fully charged, and have a shortcut or direct access to MOP ready to go.
Get more information: Mobile Devices Questions. 
Info
If you are opting for dedicated property devices, establish an expedited access route to MOP by adding a shortcut on every device dashboard.

2. Gain knowledge about MOP and Visual Matrix support resources
Have your team review MOP courses at VM University, and explore the Knowledge Base and VM Community. These resources often answer common questions and can help reduce support requests during go-live.

3. Add Your Staff to the Application - Non-Integrated Properties (not connected with your PMS) 
For non-integrated properties (i.e. those not connected to a PMS), manually create user accounts in MOP 2.0. Be sure to assign the correct role and permissions to each user before go-live.
Create a New User (MOP 2.0)

4. Add Your Staff to the Application - Integrated Properties (connected with your PMS)
For properties integrated with a PMS, the staff list is imported automatically into MOP. After import, verify and update each user’s profile (role, permissions) via MOP’s User Management module to ensure they can access required functions.
Edit a User Profile (MOP 2.0)

5. Make sure everyone can log in with their own username and password before their first shift
Verify that every user can log into MOP using their own credentials (mobile and/or desktop) ahead of their first shift. 
Notes
If any login issues arise, contact the Client Experience team via help.visualmatrix.com.
✅ Pre-Go-Live Task List for MOP 2.0
Purpose:
Complete the following tasks before your MOP 2.0 go-live date to ensure your property’s launch runs smoothly and all staff can access the system successfully.

🔹 Device Setup

[ ] Decide whether staff will use personal or company-issued devices.
[ ] Fully charge all devices before launch day.
[ ] Add a MOP shortcut or bookmark to each device’s home screen.
[ ] Confirm browser permissions for camera, microphone, and notifications.

🔹 User Setup

[ ] For non-integrated properties, manually create users in MOP 2.0.
[ ] For integrated properties, verify PMS user list is accurate before import.
[ ] Update all imported user profiles with correct roles and permissions.
[ ] Assign at least one Admin user.

🔹 Login Verification

[ ] Ensure each staff member can log in with their unique username and password.
[ ] Reset any forgotten passwords before launch day.
[ ] Verify access for all roles: Housekeeping, Maintenance, Supervisor, and Admin.
[ ] Report any login issues to the Client Experience team.

🔹 Training & Familiarization

[ ] Complete MOP 2.0 role specific courses on VM University.
[ ] Review the Knowledge Base for quick reference guides.
[ ] Join or explore the VM Community.

🔹 Final Review

[ ] Confirm all devices are operational and connected to Wi-Fi.
[ ] Verify all staff have access and have completed their training.
[ ] Ensure Admin or Manager can monitor MOP dashboards and reports.
[ ] Celebrate readiness — your team is set for MOP 2.0 Go-Live! 🎉

Still Need Help With This Topic?

Ask Yourself

  • Do I have enough devices ready and configured?

  • Has every team member been added to MOP?

  • Can each user log in successfully before their shift?

  • Have staff reviewed training materials or documentation?

  • If integrated with PMS, is the staff list accurate and current?


Support May Ask You:
  • Is your property integrated with a PMS?

  • How many users are you adding?

  • Are there any login error messages (screenshots)?

  • Which devices (make/model OS) are you using for mobile access?


Create a New User (MOP 2.0)
Edit a User Profile (MOP 2.0)
First Steps Guidebook (MOP 2.0)
With which Property Management Systems (PMS) is MOP currently integrated?

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