FAQ - MOP / Housekeeping
Can a Head Housekeeper verify a completed maintenance task?
Yes. As a supervisor, the Head Housekeeper can view all completed tasks in their "My Tasks" section and has the ability to mark maintenance tasks as verified, just as they would for tasks completed by a room attendant.
How does MOP decide between a "Refresh" and a "Full Clean" when receiving rooms or assignments from the PMS?
MOP uses a hardcoded setup: if a guest’s length of stay is exactly 3 days (or a multiple of 3), it assigns a Full Clean. On all other days, a Refresh is assigned.
However, for properties using OHIP, MOP follows the Refresh or Full Clean status directly from their system, not the 3-day logic.
However, for properties using OHIP, MOP follows the Refresh or Full Clean status directly from their system, not the 3-day logic.
Can I create Strip tasks for Due Out rooms in MOP?
No, Strip tasks cannot be created for Due Out rooms in MOP. The Strip task option is only available for Checked Out rooms. There is currently no "Due Out Strip" duty in the system.
Why don’t I see the Strip Tasks button in MOP?
The Strip Tasks button appears only once per day. After it is used, it disappears from the user interface. We are currently working on a change that will keep the button visible regardless of how many times it is clicked.
What is the difference between Due Out and Checked Out rooms in MOP for Strip tasks?
Strip tasks are only available for rooms that are marked as Checked Out. Due Out rooms are not included in the Strip task functionality, and there is no option to assign Strip tasks to them.
Why is a room missing from the housekeeper’s list in MOP?
A room may be missing from the housekeeper’s list due to one of the following reasons:
- Not Assigned: The room might not be assigned to the housekeeper. Double-check the room assignment in the system.
- Room Status Conflict: MOP does not assign “Due Out” rooms for Strip Tasks—only rooms with a “Check Out” status qualify. Review the room’s status in the PMS.
- Housekeeper Not On Duty: If the housekeeper isn’t marked as “On Duty,” rooms won’t appear on their list. Make sure their status is updated in the system.
- Filter Settings: The app may be filtered to show only certain room types. Check the housekeeper’s filter preferences in the app.
Don’t forget to refresh the app (by pulling down on the screen) to load the latest updates.
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