When your property is integrated with a Property Management System (PMS), housekeeping duties are assigned within the PMS first. MOP does not determine the duty type — it pulls the assigned room activity and duties directly from the PMS.

Using the Add Tasks function allows MOP to retrieve the most recent room activity and assigned duties (such as Due Out, Refresh, or Full Clean). This ensures that task assignments in MOP accurately reflect what was designated in the PMS while reducing manual room entry.

If tasks are not appearing as expected, the issue is often related to PMS update timing or reservation synchronization delays.

Navigate to Add Tasks

From the Dashboard, select Add Tasks.

1. Add Visual Matrix Tasks
   

1. Pull room numbers from the PMS
   
2. Pull assigned duty types
   
3. Create corresponding tasks in MOP
   

MOP does not change or reassign the duty type during this process. It mirrors what was designated in the PMS.

Review the Imported Tasks

1. Tasks appear in MOP with the duty assigned in the PMS
   
2. Tasks can be assigned to Room Attendants
   
3. Supervisors can review or modify assignments if needed
   

1. RA Monitor
   
2. Edit Task
   

What If Tasks Do Not Appear?

1. Has the room status been updated in the PMS?
   
2. Has the guest officially checked out (if applicable)?
   
3. Has the Add Tasks function been triggered today?
   
4. Is there a known PMS update or sync delay?

Some PMS systems may require a brief delay before updated room activity becomes available to MOP.

Still Need Help With This Topic?

1. Was the duty correctly assigned in the PMS?
   
2. Has the PMS updated the room status?
   
3. Did I run Add Tasks after the PMS update?
   

1. What PMS is integrated?
   
2. What room number is missing?
   
3. What time was Add Tasks triggered?
   
4. Has this been working previously?
   
5. Is this a new integration or recent configuration change?
   

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