What to Do if MOP Isn’t Syncing Properly
If MOP isn’t syncing tasks or room updates, use the quick steps below to resolve common connectivity-related delays.
Quick Fixes When MOP Is Not Syncing
If the Issue Continues
Contact your manager or Visual Matrix Support.
Be ready to provide:
- Your device type (Android, iPhone, Windows, etc.)
- Your browser
- Your MOP version (visible in Settings → About)
- A screenshot, if possible
Still Need Help With This Topic?
Ask Yourself:
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Is my device connected to the internet?
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Did I try refreshing or logging back in?
Support May Ask You:
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What device and browser are you using?
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Were tasks missing, delayed, or not updating?
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Did the issue occur on Wi-Fi, cellular, or both?
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When did the syncing problem begin?