What to Do if MOP Isn’t Syncing Properly (MOP 2.0)

What to Do if MOP Isn’t Syncing Properly (MOP 2.0)

If MOP 2.0 isn’t syncing tasks or room updates, use the quick steps below to resolve common connectivity-related delays.

Quick Fixes When MOP Is Not Syncing

1. Refresh your Screen - Swipe down (pull-to-refresh) to reload task and room data.
2. Log out and log back in - This forces MOP to pull fresh data from the server.
3. Check your Internet Connection - MOP requires an active Wi-Fi or cellular data connection to sync.
  • If you’re on Wi-Fi, try switching to mobile data (or vice-versa).
  • If other apps aren’t loading, troubleshoot the connection first.
4. Confirm the Task Actually Exists - If your property uses PMS integration, tasks may take a few moments to sync depending on the PMS update delay.
5. Restart the Browser or Device - Closing the browser completely and reopening MOP can clear cached display issues.
​

If the Issue Continues

Contact your manager or Visual Matrix Support.
Be ready to provide:
  1. Your device type (Android, iPhone, Windows, etc.)
  2. Your browser
  3. Your MOP version (visible in Settings → About)First Time Log Into MOP (MOP 2.0)
  4. A screenshot, if possible

Still Need Help With This Topic?

Ask Yourself:
  • Is my device connected to the internet?
  • Did I try refreshing or logging back in?
Support May Ask You:
  • What device and browser are you using?
  • Were tasks missing, delayed, or not updating?
  • Did the issue occur on Wi-Fi, cellular, or both?
  • When did the syncing problem begin?

First-Time Login for MOP 2.0 Users
Create a Chrome Shortcut for MOP on an Android (MOP 2.0)
Create a Chrome Shortcut for MOP on an Iphone (MOP 2.0)
Create a Chrome Bookmark for MOP on a Desktop (MOP 2.0)
PMS Integration Overview for MOP 2.0

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