What Happens When You Don’t Have the Required Access (MOP 2.0)

What Happens When You Don’t Have the Required Access (MOP 2.0)

Access in MOP is controlled by user roles and permissions. If a user does not have the appropriate access, certain features, pages, or actions may be unavailable. Understanding how access works helps prevent confusion and ensures users know when to request role updates.

How Access Works in MOP

Access in MOP is determined by:
  1. The user’s assigned role
  2. The permissions included in that role
  3. Feature availability at the property level
If any of these are missing or restricted, the user may not see or be able to use certain features.

Common Signs You Don’t Have the Required Access

Users without sufficient access may experience one or more of the following:
  1. Menu items or pages do not appear
  2. Buttons are hidden or disabled
  3. Tasks cannot be created, edited, or reassigned
  4. Reports are unavailable or incomplete
  5. Alerts or notifications are not visible
  6. Actions fail without an obvious error message
This behavior is expected and helps prevent unauthorized changes.

What You Should Do If Access Is Missing

If you believe you need additional access:
  1. Confirm which feature or action is unavailable.
  2. Identify whether the access is role-based or feature-based.
  3. Contact your Supervisor, Manager, or Site Administrator.
  4. Request a review of your role and permissions.
Changes must be made by a user with administrative access.
Info
Logging out and back in after a role update may be required for changes to take effect.

Still Need Help With This Topic?

Ask Yourself:
  1. Do I have the correct role for my job function?
  2. Is this feature enabled for my property?
  3. Has my access changed recently?
  4. Have I logged out and back in after an update?
Support May Ask You:
  1. What role is assigned to your user profile?
  2. Which feature or page is missing?
  3. When did you first notice the issue?
  4. Has your role been updated recently?

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