Permissions Predefined for Default Roles (MOP 2.0)

Permissions Predefined for Default Roles (MOP 2.0)

User management in MOP follows a structured, two-step process: first, roles are defined with specific permissions; then, users are created and assigned to those roles. Default roles come with predefined permission sets to simplify setup, while still allowing flexibility to customize permissions when needed.

How User Management Works in MOP

User access in MOP is controlled through roles and permissions:
  1. Roles define a set of permissions (what a user can see and do).
  2. Users are created and assigned to a role.
  3. Permissions can be:
    1. Used as predefined, or
    2. Customized for a specific role or user if required
This approach ensures consistency while supporting property-specific needs.

Default Roles in MOP

MOP includes several preconfigured default roles, each with a predefined set of permissions designed to match common hotel responsibilities.
The primary default roles include:
  1. Desk Staff
  2. Room Attendant
  3. Head Housekeeper
  4. Maintenance
  5. Site Admin
  6. Multi-Region Manager
Each role is assigned permissions aligned with its expected duties and level of responsibility.

Viewing Permissions for a Default Role

To view or review permissions assigned to a role:
Path:
Administration > Identity Management > Roles
Steps:
  1. Select the role you want to review.
  2. Click the gear icon (Permissions) on the left-hand side.
  3. Review the list of permissions assigned to that role.
PERMISSIONFRONT DESKROOM ATTENDANTHEAD HOUSEKEEPERMAINTENANCEMAINTENANCE
SUPERVISOR		SITE ADMIN
Permission: HomeXXXXXX
View My Tasks for Home Page X X  
 Create Maint/Alerts Tasks X X  
 Edit Tasks assigned to me X X  
View All Tasks for Home PageX X XX
 Create new task of any typeX X XX
 Edit Tasks of any typeX X XX
Task Management*XX*XX*XX
 Create New TaskXX*XX*XX
 Edit TasksX X XX
 Delete TasksX X XX
View My Tasks PageXXXXXX
 Create Maint/Alerts TasksXXXXXX
 Edit Tasks assigned to meXXXXXX
View Alerts PageXXXXXX
 Create Alert TasksXXXXXX
 Edit Alert TasksX X XX
View Maintenance PageXXXXXX
 Create Maintenance TasksXXXXXX
 Edit Maintenance TasksX X XX
View Task Search PageX    X
 Download CSV of Task Search ResultsX    X
View Edit Tasks PageX X XX
 Create Tasks in the Edit Task PageX X XX
 Edit Tasks in the Edit Tasks PageX X XX
 Delete Tasks in the Edit Tasks PageX X XX
View Head Housekeeper Room Assignment(s)X X  X
 Edit Head Housekeeper Room Assignment(s)X X  X
 Delete Head Housekeeper Room Assignment(s)X X  X
View RA Monitor PageX X XX
 Edit RA Monitor PageX X XX
View Recurring Tasks Page  X XX
 Create New Recurring Task  X XX
 Edit Recurring Tasks  X XX
 Delete Recurring Tasks  X XX
View Preventative Maintenance Tasks Page    XX
 Create New Preventative Maintenance Task    XX
 Edit Preventative Maintenance Task    XX
 Delete Preventative Maintenance Task    XX
View Upcoming Rent Days List Page    XX
View Upcoming Next Days List Page    XX
View Room Inspections Page  X  X
 Create Room Inspection  X  X
 Edit Room Inspection  X  X
View Process Inspections Page  X  X
 Create New Process Inspection  X  X
 Edit Process Inspection  X  X
View Add Tasks PageX X  X
 Create New TasksX X  X
 Edit TasksX X  X
View Assigned Rooms Page  X  X
 Edit Assigned Rooms  X  X
View Reports Page     X
View Panic Video Log Report     X
View Sq Unit Measurement     X
Notes
"Task management is vital for Room Attendants and Maintenance staff, providing them with the ability to create new maintenance or alert tasks as necessary."

Customizing Permissions

While default roles come with predefined permissions:
  1. Permissions can be modified at the role level, or
  2. Adjusted for a specific user if needed
  1. Changing default permissions may impact workflows, visibility, and reporting. Always validate changes before applying them.
  2. Over-customization can make troubleshooting more difficult and may lead to unexpected access limitations.

Still Need Help With This Topic?

Ask Yourself:
  1. Does the user’s role match their job responsibilities?
  2. Are default permissions sufficient, or is customization required?
  3. Have recent permission changes affected user access?
Support May Ask You:
  1. Which role is the user assigned to?
  2. What permissions are missing or unexpectedly available?
  3. Were any role permissions recently changed?

    • Related Articles

    • Setup User Roles Permissions (MOP 2.0)

      This article explains how to configure permissions for user roles in MOP 2.0. User access in MOP is managed through roles and permissions. Roles provide a predefined set of permissions based on job function (such as Room Attendant, Head Housekeeper, ...

    • Deactivate a User (MOP 2.0)

      In MOP, you cannot delete a user account entirely—but you can deactivate it to prevent further access. Follow the steps below to safely deactivate a user. Step-by-Step Instructions Path: Administration > Identity Management > Users Tip: If you want ...

    • Edit a User Profile (MOP 2.0)

      You can use the User Management area to update staff information, change roles and permissions, or deactivate a user. Follow the steps below to confidently edit a user profile and keep your system up to date. Step-by-Step Instructions Path: ...

    • What Happens When You Don’t Have the Required Access (MOP 2.0)

      Access in MOP is controlled by user roles and permissions. If a user does not have the appropriate access, certain features, pages, or actions may be unavailable. Understanding how access works helps prevent confusion and ensures users know when to ...

    • Printable Guides (MOP 2.0)

      We provide downloadable PDF guides covering key features and workflows in MOP 2.0. These printable guides are ideal for sharing in training sessions, posting at workstations, or carrying in the field — enabling quick reference without needing to log ...