MOP Quick Reference Guide

Use this guide to quickly locate instructions for user management, task creation, room assignments, alerts, inspections, reports, and safety features. Each section includes direct links to detailed articles so you can jump straight to the information you need.

Top 5 Benefits of the MOP Program

The MOP program is designed to standardize operations, improve visibility, and support scalable hotel workflows.

Operational Consistency - Standardizes how tasks are performed, ensuring reliable and repeatable outcomes across teams and properties.

Foundation for Continuous Improvement - Creates a documented operational baseline that can be reviewed, refined, and improved over time.

Fewer Errors - Reduces mistakes and support escalations through clear, guided, step-by-step workflows.

Clear Accountability - Defines ownership and expectations, supporting audits, compliance requirements, and performance reviews.

Scalable Efficiency - Enables properties to grow and expand processes without reinventing workflows or retraining from scratch.

Instructions and Articles

Feature	What It's Used For/Key Actions	Related Articles
1. User Management (MOP Permissions)	Path: Administration → Identity Management → Roles & Users User creation includes setting up a profile and assigning permissions.	Create a New User in MOP Edit a User Profile
2. Bringing Tasks into MOP / Creating Tasks	Visual Matrix tasks can be added with a single action Errors may occur if rooms aren't already assigned in the PMS; these can typically be resolved in the RA Monitor.	Assign Rooms Manually Create a Strip Task
3. RA Monitor (Status, Reassignment, and Task Changes)	Use the RA Monitor to: View room and task status, Reassign tasks, and Modify existing tasks Applies to workflows for: Room Attendants, Maintenance, Front Desk
4. My Tasks	View and manage assigned tasks Add tasks directly from My Tasks Optimized for mobile devices Use F12 in Chrome to view mobile layout	My Tasks Overview
5. Alerts	Assign and complete alert tasks such as safety or system alerts	Assign and Complete Alerts
6. Lost and Found	Log guest items found on property Return or clear Lost & Found items once resolved	Report a Lost & Found Item Return / Clear a Lost & Found Item
7. Maintenance	Create maintenance tasks and work orders	Create a Maintenance Task / Work Order
8. Edit Tasks	Modify existing tasks as needed	Edit a Task
9. Assigned Rooms	Manually assign rooms to staff	Assign Rooms Manually
10. Head Housekeeper Room Assignments	Assign rooms to Head Housekeepers for inspection or verification	Assign Room(s) to Head Housekeeper(s) for Inspection / Verification
11. Task Search	Search for specific tasks using filters and keywords	Search for Task(s)
12. Recurring Tasks (Daily Tasks)	Create recurring cleaning tasks Delete recurring tasks when no longer needed	Create a Cleaning Recurring Task Delete a Recurring Task
13. Preventive Maintenance Tasks	Create preventive maintenance tasks	Create a Preventative Maintenance Task
14. Room Inspection	Overview of Room Inspection functionality	Room Inspection Overview
15. Process Inspection	Understand the difference between inspection types	Process Inspection vs Room Inspection
16. Square Foot / Unit Measure Report	View and analyze square footage and unit measures	Square Foot Unit Measure Report
17. Reports	View all reports available in MOP Export safety-related alerts	Complete List of Reports Available in MOP Download Safety Alerts Report
18. Panic Alert	Overview of the Panic Button feature	Panic Button Overview
19. Panic Alert Log	Download panic alert video recordings	Download Panic Alert Video Recording
20. Room Attendant Average Times Report	Review average task completion times	RA Average Times Report
21. DND Configuration	Configure DND thresholds and behavior	DND: How to Configure
22. Do Not Disturb Monitoring	Overview of DND monitoring and alerts	Do Not Disturb (DND) Monitoring Feature
23. Suspicious Activity	Report potential security concerns	Report Suspicious Activity

Training & Additional Resources

Room Attendant View (2-Minute Video)

MOP Interface Features Breakdown

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Related Articles

MOP Overview (MOP 2.0)

MOP Dashboard Overview (MOP 2.0)

First-Time Login for MOP 2.0 Users

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