Assign and Complete Alerts (MOP 2.0)
Alerts in MOP are used to flag items that require attention, follow-up, or verification. Assigning alerts ensures accountability, while completing alerts documents actions taken and supports operational visibility, safety tracking, and compliance reporting.
What Are Alerts in MOP?
Alerts are special task types created either automatically by the system (such as DND Alerts or Suspicious Activity) or manually by users with permission.
Alerts typically:
- Require timely follow-up
- Are visible in the Alerts section
- May be assigned or completed by authorized users
Assigning an Alert
Alerts can be assigned from the Alerts page or directly from the alert details view.
Steps to assign an alert:
Alerts can be reassigned if responsibilities change.
Completing an Alert
Steps to complete an alert:
What Happens After Completion
Once an alert is completed:
- The alert status changes to Verified
- The alert becomes read-only
- The system records:
- Completed by (the user who completed the alert)
- Completed time
- Action Taken details
This information remains available for reporting, audits, and compliance.
What Are Alerts in MOP?
Alerts are special task types created either automatically by the system (such as DND Alerts or Suspicious Activity) or manually by users with permission.
Alerts typically:
- Require timely follow-up
- Are visible in the Alerts section
- May be assigned or completed by authorized users
Assigning an Alert
Alerts can be assigned from the Alerts page or directly from the alert details view.
Steps to assign an alert:
Alerts can be reassigned if responsibilities change.
Completing an Alert
Steps to complete an alert:
What Happens After Completion
Once an alert is completed:
- The alert status changes to Verified
- The alert becomes read-only
- The system records:
- Completed by (the user who completed the alert)
- Completed time
- Action Taken details
This information remains available for reporting, audits, and compliance.
Still Need Help With This Topic?
Ask Yourself:
- Has the alert been assigned to the correct user?
- Was the required follow-up completed before marking the alert complete?
- Did I enter clear and accurate Action Taken notes?
- Am I reviewing the Completed By field correctly?
Support May Ask You:
- Which alert type is involved (DND, Suspicious Activity, manual task alert)?
- Who was the alert assigned to?
- Who completed the alert?
- Was Action Taken entered before completion?
- When was the alert completed?
Related Articles
Related Articles
Room Assignment Report (Cloud) 🎥
? Watch Video The Room Assignment Report is a document provided to each housekeeper on duty for the day, detailing the list of rooms they are responsible for cleaning. The report may span multiple pages, with each page corresponding to a different ...Add Maid Instructions to Room Assignment (Cloud) 🎥
? Watch Video Maid instructions are notes added by management to provide specific guidance for the room attendant responsible for cleaning a particular room. These instructions are entered per room and are displayed on the Room Attendant Assignment ...Room Inspection Overview (MOP 2.0)
Room Inspection allows supervisors and managers to review completed guest room tasks, verify cleanliness and readiness, and document inspection outcomes directly in MOP. The feature supports quality control, accountability, and reporting by clearly ...Assign Rooms Manually (Cloud) 🎥
? Watch Video Manual room assignment involves staff members manually selecting and assigning specific rooms to housekeepers based on various factors. It is a traditional method used alongside automated systems for room allocation. Path: Housekeeping ...Auto-Assign Rooms w/ Segmentation (Cloud) 🎥
? Watch Video Using auto-assignment of rooms to housekeepers based on segmentation involves setting up defined categories and rules within the PMS. Housekeeping staff are then assigned to these categories, allowing rooms to be automatically assigned ...