Download Safety Alerts Report (MOP 2.0)

Download Safety Alerts Report (MOP 2.0)

The Download Safety Alerts Report feature allows authorized users to export a complete CSV file of safety-related alert activity. The report includes both active and archived alerts—specifically DND Alerts and Suspicious Activity—and is designed to support auditing, compliance reviews, and internal safety reporting.

Who Can Use This Feature

  • Only authorized users (such as Site Admins) can access and download the report.

  • The feature is available only if at least one of the following site-level feature flags is enabled:

    • DND Alert Monitoring

    • Suspicious Activity Reporting

If neither feature flag is enabled:

  • The Download Safety Alerts Report button is hidden

  • The report cannot be accessed or generated

Where to Find the Download Safety Alerts Report

The Download Safety Alerts Report button is located within the Alerts menu.

  • Styled with the MOP Code Blue background

  • Visible only to users with the appropriate permissions

Downloading the Safety Alerts Report

To download the report:

  1. Navigate to the Alerts section in MOP.

  2. Select Download Safety Alerts Report.

  3. The CSV file downloads automatically to your device.

Note:
There is no date range selection in Phase 1. The report always includes the full history of qualifying safety alerts.

What Data Is Included in the Report

The report combines data from Active and Archived alert tasks and includes only alerts with the following duties:

  • DND Alert

  • Suspicious Activity

CSV Columns Included

Each exported CSV contains:

  • Room

  • Duty

  • Status

  • Creation Date

  • Assigned To

  • Completed Time

  • Completed By

  • Notes

  • Action Taken

  • Attachment

    • Displays Yes if any image or file is attached

    • Displays No if no attachments exist

CSV File Format and Naming

  • File format: .csv (UTF-8 encoded)

  • Filename format:
    SafetyAlertsReport_[SiteLogin]_yyyymmdd_HHmmss.csv

Formatting Rules

  • Quotes, commas, and line breaks are properly escaped

  • Empty or null fields are left blank

  • Multiline Notes fields are preserved

This ensures compatibility with tools such as Excel, Google Sheets, and auditing systems.

Permissions and Visibility Rules

  • Users without permission will not see the Download Safety Alerts Report button

  • If required feature flags are disabled, the button is hidden

  • Tasks without an assigned user show a blank Assigned To field

  • Tasks without attachments display No in the Attachment column

Error Handling

If the report fails to generate:

  • An error message is displayed to the user

  • The error is logged for system monitoring and troubleshooting

Audit and Compliance Logging

Each report download is logged with:

  • Site ID

  • User ID

  • Timestamp of download

These logs support compliance reviews and internal auditing requirements.

Important Limitations (Phase 1)

  • No date range filtering

  • Includes only DND Alert and Suspicious Activity duties

  • No scheduled or automated report delivery

  • No download progress or completion notifications

4. Tags Review

MOP, MOP 2.0, safety alerts, reports, CSV export, auditing, compliance, DND Alert, suspicious activity

5. Still Need Help With This Topic?

Ask Yourself:

  • Do I have permission to download safety reports?

  • Is at least one required feature flag enabled at my site?

  • Did the CSV download successfully to my device?

  • Does the report include the alerts I expected to see?

Support May Ask You:

  • What is your site ID and user role?

  • Which feature flags are enabled at your property?

  • Did you receive an error message when downloading the report?

  • What time did you attempt to download the report?

6. Related Article(s)

  • Monitor Do Not Disturb (DND) Activity in MOP 2.0

  • Report Suspicious Activity in MOP 2.0

  • Safety Alerts Overview (MOP 2.0)

  • User Roles and Permissions in MOP 2.0

    • Related Articles

    • Report Suspicious Activity (MOP 2.0)

      Report Suspicious Activity allows hotel staff to discreetly document and escalate potential security concerns directly within MOP. Submissions create a dedicated alert task, notify the appropriate team members, and ensure incidents are tracked, ...

    • DND: How to Configure (MOP 2.0)

      Do Not Disturb (DND) configuration allows properties to define how many consecutive days a room can remain in Do Not Disturb status before MOP automatically creates a DND Alert. Proper configuration helps ensure guest safety, compliance, and timely ...

    • DND: What Is It and How Does It Work? (MOP 2.0)

      Do Not Disturb (DND) monitoring helps properties track guest rooms that cannot be serviced due to Do Not Disturb or service refusal statuses. By monitoring consecutive days without room access, MOP helps ensure guest safety, operational awareness, ...

    • Do Not Disturb (DND) Monitoring Feature (MOP 2.0)

      The new Do Not Disturb (DND) Monitoring Feature helps properties track guest rooms that show consecutive days of “Do Not Disturb” or service refusal. When a room reaches your configured threshold, MOP creates a DND Alert task, ensuring timely ...

    • MOP Overview

      Introducing MOP — the housekeeping and maintenance platform that streamlines daily operations, automates routine tasks, and strengthens team coordination. Accessible on any phone or laptop with no downloads required, MOP brings hotel automation to a ...