Do Not Disturb (DND) Monitoring Feature (MOP 2.0)

Do Not Disturb (DND) Monitoring Feature (MOP 2.0)

The new Do Not Disturb (DND) Monitoring Feature helps properties track guest rooms that show consecutive days of “Do Not Disturb” or service refusal. When a room reaches your configured threshold, MOP creates a DND Alert task, ensuring timely follow-up for guest well-being. This article explains how DND tracking works, how to configure your threshold, how alerts are generated, and how staff complete and document the required follow-up.

How DND Alerts Work

MOP automatically monitors rooms where staff cannot enter due to a Do Not Disturb sign or a guest’s No Service Required status.
When a room reaches your configured number of consecutive days without staff entry, MOP will:
  • Generate a DND Alert task
  • Flag the room for review
  • Prompt appropriate safety and well-being checks
  • Document actions taken for auditing and compliance

Configure Your DND Threshold

Path: DND Configuration → Consecutive Days Threshold
You can customize the number of consecutive DND days before MOP triggers an alert.
Steps to Edit the Threshold
  1. Go to DND Configuration in the left navigation menu.
  2. Locate the Consecutive Days Threshold section.
  3. Select Edit.
  4. Enter the new number of days (e.g., 2, 3, 6).
  5. Click Save.

Info
A configuration activity log shows who changed the value, the previous and new settings, and timestamp details.

DND Alert – How Alerts Appear to Staff

Once a room hits the threshold, the system creates a DND Alert task—visible in:
  • Alerts (safety alerts section)
  • My Tasks (for the assigned staff member)
  • All Tasks / Home (supervisor overview)
What the DND Alert Includes
Each alert displays:
  • Room number
  • Duty: DND Alert
  • Alert status
  • Report time
  • Pre-filled system note explaining the consecutive DND days
  • User selection field (Assigned To)
  • Buttons to Assign or Complete


Assigning a DND Alert

  1. Open the DND Alert.
  2. Under Assigned To, select a staff member.
  3. Click Assign.
The alert now moves to the selected user’s task list.


Completing a DND Alert

The assigned staff member must perform the appropriate guest well-being check, then document their actions.
Steps to Complete
  1. Open the alert from My Tasks.
  2. Enter the Action Taken (required). Examples:
    • Spoke with the guest
    • Guest extended stay
    • The guest requested service refusal
    • Security welfare check completed
  3. Optional:
    • Upload photos if needed
    • Reset the DND Alert Counter if follow-up is complete
  4. Click Save.
The alert will show as Verified when completed.



Still Need Help With This Topic?

Ask Yourself:
  • Did I record the correct action taken, with enough detail for safety logs?
  • Did I reset the DND counter after completing the task if required?
  • Is my DND threshold configured correctly?
Support May Ask You:
  • What threshold is configured in your DND settings?
  • What is the room number and time the alert was generated?
  • Who was assigned to the alert, and what action was entered?
  • Has the alert been completed or is it stuck in “New” status?
  • Do you see any errors in the activity log?

Edit a Task (MOP 2.0)

    • Related Articles

    • DND: How to Configure (MOP 2.0)

      Do Not Disturb (DND) configuration allows properties to define how many consecutive days a room can remain in Do Not Disturb status before MOP automatically creates a DND Alert. Proper configuration helps ensure guest safety, compliance, and timely ...

    • DND: What Is It and How Does It Work? (MOP 2.0)

      Do Not Disturb (DND) monitoring helps properties track guest rooms that cannot be serviced due to Do Not Disturb or service refusal statuses. By monitoring consecutive days without room access, MOP helps ensure guest safety, operational awareness, ...

    • Download Safety Alerts Report (MOP 2.0)

      The Download Safety Alerts Report feature allows authorized users to export a complete CSV file of safety-related alert activity. The report includes both active and archived alerts—specifically DND Alerts and Suspicious Activity—and is designed to ...

    • **The Value of the Lost and Found Feature: Introduction

      In hospitality, it’s often the smallest gestures that leave the greatest impact. The Lost and Found feature in MOP is not just a helpful tool—it’s a vital part of creating standout guest experiences and fostering a culture of operational excellence. ...

    • MOP Overview

      Introducing MOP — the housekeeping and maintenance platform that streamlines daily operations, automates routine tasks, and strengthens team coordination. Accessible on any phone or laptop with no downloads required, MOP brings hotel automation to a ...