Verified DND vs Verified Clean: How Room Status Updates Work (MOP 2.0)
This article explains how Verified DND and Verified Clean actions affect room cleanliness status updates between MOP and the PMS. Properties may notice that verifying a DND does not mark a room as clean. This behavior is intentional. Understanding the difference between DND verification and cleaning verification helps ensure room status accuracy, audit compliance, and proper housekeeping workflows.
What Does DND Mean in MOP?
In MOP, Do Not Disturb (DND) means:
- The room was not entered
- No cleaning was performed
- Housekeeping service was intentionally skipped
DND is not a cleaning status and does not represent completed work.
What Happens When a Room Is Marked as Verified DND
When a Head Housekeeper or Supervisor marks a room as Verified DND:
- The DND alert or task is closed and documented
- The system confirms the room was correctly skipped
- No cleanliness update is sent to the PMS
- The room remains dirty in the PMS
This behavior is working as designed.
Common Question: Does Verified DND Ever Mark a Room as Clean?
No. Even if a property believes this may have happened in the past, Verified DND does not and should not mark a room as clean.
- Verifying DND does not trigger a clean status
- It does not change housekeeping cleanliness
- It simply records that the room was not cleaned due to DND
If a room appears clean after a DND, it would be due to a separate cleaning or verification action, not the DND itself.
What Happens When a Room Is Finished and Verified
When a room task is:
- Started and finished (cleaning completed), and
- Verified by a Head Housekeeper or Supervisor
Then:
- MOP confirms a cleaning process was completed
- A cleanliness update is sent to the PMS
- The room is marked as Clean
Only this workflow results in a cleanliness status change.
Why Verified DND Does Not Update Clean Status
This design prevents:
- Marking uncleaned rooms as clean
- Inaccurate housekeeping records
- Audit and compliance issues
- Guest-facing room readiness errors
Clean status updates are intentionally restricted to completed cleaning workflows only.
Still Need Help With This Topic?
Ask Yourself:
- Was the room actually cleaned?
- Was the task finished before being verified?
- Was the room intentionally skipped due to DND?
Support May Ask You:
- What action was verified (DND vs Clean)?
- Who verified the task?
- What is the room status in the PMS?
Related Articles
FAQ - Housekeeping (MOP 2.0)
These FAQs are designed to help Room Attendants, Supervisors, and Head Housekeepers understand task assignments, room visibility, task status behavior, and best practices for daily housekeeping operations in MOP. Frequently Asked Questions (FAQ) Can ...Verify DND or No Service Request Tasks (MOP 2.0)
This article explains how to verify Do Not Disturb (DND) or No Service Request tasks in MOP 2.0. When a Room Attendant marks a room as DND or No Service Request and does not have Self Verification enabled, the task must be reviewed and verified by a ...Supported PMS Integrations for MOP 2.0
MOP 2.0 is an independent mobile platform that connects to multiple PMS systems through API integration. This article outlines which PMS platforms are supported. How Integration Works MOP 2.0 connects to PMS platforms through APIs, allowing room ...**Glossary and Common Acronyms (Index) - Visual Matrix MOP
Within MOP, there exist broad terms, and in certain instances, generic terms. This design choice is attributed to the platform catering to various brands, and meticulous efforts have been taken to maintain easily recognizable terms and abbreviations ...DND: What Is It and How Does It Work? (MOP 2.0)
Do Not Disturb (DND) monitoring helps properties track guest rooms that cannot be serviced due to Do Not Disturb or service refusal statuses. By monitoring consecutive days without room access, MOP helps ensure guest safety, operational awareness, ...