Cannot Save an Employee Profile (MOP 2.0)

If the Save button remains inactive or changes don’t apply after editing a profile, follow the steps below to identify and correct the issue.

Why the Save Button May Be Disabled

1. The “Save” option is disabled when required fields are missing or invalid.
2. Common causes include missing Email or Phone Number, or duplicate entries in those fields (they must be unique).
   

Ensure that the phone number and email are unique to the user, as they are utilized for password reset purposes.

Fixing the Issue – Step by Step

Step 1 — Verify Required Fields
Check all fields marked with an asterisk (*) and ensure they are filled in:

• Email address
• Phone number

Step 2 — Check for Uniqueness
Ensure the email and phone number you entered are not already used in another user profile. Duplicate entries will prevent saving.

Step 3 — Format Validation

1. Email: correct format: e.g., user@example.com
   
2. Phone number: +1 1234567896
   

Step 4 — Click “Save” Again
After completing the fields and checking uniqueness, the Save button should become active. Click to apply changes.

Step 5 — If the Button Still Doesn’t Work

• Try logging out of MOP, clear your browser cache, and log back in.
• Use a different browser or device to rule out browser-specific issues.
• Contact VM Support if the issue persists with details: property ID, user ID, browser version, and screenshots.
  

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Still Need Help With This Topic?

Ask Yourself:

• Have I filled all required fields marked with *?
• Is the email address unique (not used by another user)?
• Is the phone number unique and valid?

Support May Ask You:

• What property ID and user profile were you editing?
• Did you receive any error message when clicking Save?
• Can you provide a screenshot showing the disabled Save button?
  

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Create a New User (MOP 2.0) 

Edit a User Profile (MOP 2.0) 

Set up/Update a User Verification Status (MOP 2.0)

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