FAQ - MOP / Lost & Found
I don’t see "Lost & Found" in my menu. Why is that?
If you don’t see the Lost & Found option in your menu, it’s likely that it hasn’t been enabled for your role. As a new feature, Lost & Found has been activated for all sites, with Head Housekeepers and Site Admins granted access to both the Item Log and Configuration pages. All other user roles can log a lost and found item but do not have access to the full settings. If you need additional access, please check with your manager.
Can I transfer an item from one storage location to another?
No, once an item is assigned to a location, it cannot be moved.
What’s the difference between the "Expired" tab and the "View Expired" button?
The Expired tab displays all items whose expiration dates have been reached, regardless of whether they’ve been returned or cleared from storage. The "View Expired" button is designed for Head Housekeepers or management when clearing the storage area. It only shows items that have not yet been returned or cleared, meaning they are still physically on the property. This view includes a "Cleared" checkbox to streamline bulk updates.
How do I report a Lost & Found Item (MOP 2.0)
How do I Return/Clear a Lost & Found (MOP 2.0)
How do I Clear Lost & Found Expired Items in Bulk (MOP 2.0)
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