FAQ - Lost & Found (MOP 2.0)

FAQ - Lost & Found (MOP 2.0)

The Lost & Found feature helps hotel staff log, track, and return guest items accurately. The FAQs below address common questions about availability, usage, visibility, and best practices to ensure items are handled consistently and documented properly.

Frequently Asked Questions (FAQs)

What is the Lost & Found feature in MOP?
Lost & Found allows staff to:
  1. Record items found on property
  2. Capture details such as location, date, and notes
  3. Track item status until it is returned or cleared
This creates a clear, auditable record for guest follow-up and accountability.

What are best practices for using Lost & Found?
  1. Log items as soon as they are found
  2. Include clear, detailed notes
  3. Attach photos when available
  4. Follow property procedures for storage and return
  5. Update the record once the item is resolved
I don’t see "Lost & Found" in my menu. Why is that?
If you don’t see the Lost & Found option in your menu, it’s likely that it hasn’t been enabled for your role. As a new feature, Lost & Found has been activated for all sites, with Head Housekeepers and Site Admins granted access to both the Item Log and Configuration pages. All other user roles can log a lost and found item but do not have access to the full settings. If you need additional access, please check with your manager.
Learn more...
Why don’t I see the Lost & Found option in MOP?
You may not see Lost & Found if:
  1. Your role does not include access
  2. The feature is not enabled for your property
  3. You are logged in with limited permissions
Contact a Supervisor or Site Administrator to review access.
Who can report a Lost & Found item?
Any user with access to the Lost & Found feature can report an item.
Permissions are controlled by:
  1. User role
  2. Property configuration
If the option is not visible, the user may not have the required access.
Can Lost & Found items be edited after they are created?

  • Items can typically be edited before they are returned or cleared

  • Once an item is marked as returned or cleared, it becomes read-only

This ensures record integrity and accurate reporting.

Can I transfer an item from one storage location to another?
No, once an item is assigned to a location, it cannot be moved.
How do I report a Lost & Found Item (MOP 2.0)
How do I Return/Clear a Lost & Found Item (MOP 2.0)
How do I Clear Lost & Found Expired Items in Bulk (MOP 2.0)
What’s the difference between the "Expired" tab and the "View Expired" button?
The Expired tab displays all items whose expiration dates have been reached, regardless of whether they’ve been returned or cleared from storage. The "View Expired" button is designed for Head Housekeepers or management when clearing the storage area. It only shows items that have not yet been returned or cleared, meaning they are still physically on the property. This view includes a "Cleared" checkbox to streamline bulk updates.
Are Lost & Found items included in reports?
Yes.
Lost & Found records can be reviewed for:
  1. Operational tracking
  2. Guest follow-up
  3. Audits and compliance
Available reports depend on property configuration and user permissions.

Still Need Help With This Topic?

Ask Yourself:
  1. Do I have access to the Lost & Found feature?
  2. Has the item already been logged?
  3. Has the item been returned or cleared?
  4. Am I following property policy?
Support May Ask You:
  1. Who reported the item and when?
  2. Has the item been returned or cleared?
  3. Does the user have the correct role?
  4. Is the feature enabled for the property?

    • Related Articles

    • Configure a Storage Area for Lost & Found (MOP 2.0) 🎥

      The Lost & Found feature is scheduled to be release on February 24, 2025 Efficient lost and found management is key to staying organized and enhancing guest satisfaction. The Lost & Found feature in MOP allows properties to assign multiple storage ...

    • **The Value of the Lost and Found Feature: Introduction

      In hospitality, it’s often the smallest gestures that leave the greatest impact. The Lost and Found feature in MOP is not just a helpful tool—it’s a vital part of creating standout guest experiences and fostering a culture of operational excellence. ...

    • FAQ - Housekeeping (MOP 2.0)

      These FAQs are designed to help Room Attendants, Supervisors, and Head Housekeepers understand task assignments, room visibility, task status behavior, and best practices for daily housekeeping operations in MOP. Frequently Asked Questions (FAQ) Can ...

    • Return/Clear a Lost & Found (MOP 2.0)

      The Lost & Found feature is scheduled to be release on February 24, 2025 The last step in managing lost and found items is ensuring they are either returned to their rightful owners or cleared from storage once they reach the expiration date. ...

    • Clear Lost & Found Expired Items in Bulk (MOP 2.0)

      The Lost & Found feature is scheduled to be release on February 24, 2025 By streamlining the task of discarding or removing expired entries, properties can spend less time on manual updates and focus on what truly matters—providing exceptional ...