FAQ - MOP / Maintenance

FAQ - MOP / Maintenance

What are the priority options when creating a maintenance task?
When creating a maintenance task, you must select a priority:
- Low
- Medium
- High
Info
A High priority task will appear in red and go straight to the top of the assignee’s task list.
What are maintenance task levels?
Each task is assigned a level from 1 to 5, with:
- Level 1 = Lowest importance
- Level 5 = Highest importance
This level helps determine who gets notified about the task.
What’s the difference between a task’s priority and its level?
A Priority tells the system how urgent the task is. It affects how the task appears on the assignee’s list — for example, High priority tasks go to the top and are shown in red.
A Level reflects how important the task is overall and helps decide who should be notified based on their assigned notification level.
Idea
Think of it this way:
- Priority = Urgency for the assignee
- Level = Importance for notification
What’s a notification?
A notification is simply an alert sent to a user to let them know that a new task has been created and may need their attention.
What is the “notification maintenance level” for a user?
When creating a user, you can assign them a notification maintenance level (also from 1 to 5). This determines which maintenance tasks will trigger notifications for them.
How do task levels and notification levels work together?
A user will receive a notification only if the task level is equal to or higher than their assigned notification level.
For example: If a user has a notification level of 3, they will be notified about tasks with level 3, 4, or 5, but not for levels 1 or 2.
Can two users have different notification levels?
Yes. Each user can be assigned their own notification maintenance level based on their role or responsibility.
 

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