FAQ - MOP / SynXis Property Hub (SPH) Integration
How does MOP know which rooms need cleaning when using SynXis Property Hub?
MOP regularly pulls information from SPH about vacant dirty rooms and in-house reservations. This helps generate cleaning tasks based on the room's current status, such as Checked Out or Due Out.
What does “Disinfect Clean” mean in MOP?
If your property has the “Disinfect Clean” feature enabled, all checked-out rooms will be marked this way. This tells housekeeping to follow enhanced cleaning protocols, especially in high-touch areas — a feature that was added during the COVID-19 pandemic.
Do I have to assign tasks manually in MOP when using SPH?
Yes. SPH doesn’t send room attendant assignments, so once tasks are imported into MOP, you’ll need to assign them manually using the dropdown menu in the Task List.
How often is data updated between MOP and SPH?
Data is refreshed on a schedule every 5 minutes, but due to system timing, updates might take up to 10–15 minutes to appear in MOP.
Are room updates from SPH sent to MOP in real time?
No, updates are not real-time. Any changes to reservation statuses, like a guest checking out, will appear in MOP when the next scheduled sync runs — usually within 10–15 minutes.
What happens if there’s a service failure between MOP and SPH?
To reduce downtime, the integration service is automatically restarted every hour. This helps catch and correct any issues before they last too long.
When does MOP send cleaning status updates back to SPH?
Once a task is marked as Verified in MOP, it flags the task and sends a “Clean” update to SPH to reflect that the room has been serviced.
What triggers a room status update from MOP to SPH?
A task must meet specific criteria in MOP and be marked as Verified. That’s what triggers the update — not just saving the task.
Why don’t I see an update immediately in SPH after completing a task in MOP?
Because updates rely on a timed sync (not real-time), it may take a few minutes — typically up to 15 — for SPH to reflect the room’s clean status after a task is verified in MOP.
Can I rely on MOP to keep SPH up to date with room cleaning statuses?
Yes, as long as tasks are completed and verified in MOP, the integration will send accurate updates to SPH during the next scheduled sync.
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