Group Guarantee Types Explained (Cloud)
In a group reservation, the Guarantee Type determines how nightly room charges, taxes, and incidental charges are posted—either to the group master folio or to individual guest folios. Choosing the right Guarantee Type is essential to avoid duplicate revenue postings, misallocations, or tax reporting issues. Below, we’ll explain each type, risks, and how to correct a mis-posting if needed.
Path: Front Office > Groups > Search and Open the Group
Overview
There are three Guarantee Types available in a group reservation: Room & Tax, All Charges, and None. Each determines how charges are distributed between the group master folio and the individual room folios.
Room & Tax
Chooses the Room & Tax type so that all room and tax charges post to the group master folio, while incidentals stay on each guest’s individual folio.
All Charges
For All Charges, every charge—room, tax, and incidentals—posts to the master folio. Nothing posts to individual guest folios.
None
Choosing None means all charges (room, tax, and incidentals) go to each guest’s individual folio; the group master folio remains untouched.
If you realize the wrong Guarantee Type was selected, you can transfer charges between the master and individual folios—but only after all rooms are checked in.
Using All Charges when you intended individual postings can cause duplicate revenue reports. For example, the night audit may post revenue to the master folio while front desk staff also charge at check-out to individual folios. This leads to double counting and possible tax overpayments.
Still Need Help With This Topic?
Ask Yourself:
- Which Guarantee Type is currently set on this group?
- Am I expecting room & tax to post to group vs individual folios?
- Are all rooms checked in so that I can transfer charges if needed?
- Do I need to transfer charges after check-in if the original setting was incorrect?
Support May Ask You:
- What is the Group ID you’re inspecting?
- Which Guarantee Type was selected (Room & Tax, All Charges, or None)?
- Are all rooms checked in currently?
- Can you provide a screenshot of the group’s guarantee setting and folio balances?
- Did you try transferring charges? If yes, which folios (master → individual or vice versa)?
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