In House Guests Report (Cloud) 🎥

In House Guests Report (Cloud) 🎥


The In-House Guests report summarizes all guests currently at the hotel. It includes three sections: a list of individual in-house guests, details about in-house groups, and if selected, folios of checked-out guests with outstanding balances. This report helps hotel staff manage current guests effectively.
Path: Front Office > Reports > Front Office > In-House Guests > Stay on the In-House report (default).

Generate report

1. Choose "In House" in the Report dropdown.


2. Narrow down the report using the optional available filters (from left to right):
- by date. Only checked-in guests will show up. If generated for a previous or future date, only guests still or already checked in for those dates will show.
- by guest name or by room number.
- by including or excluding groups, for all groups or one specific.
- by including guests' comments from the reservations.
- by including any guest already checked out but with a balance.



3. Click Refresh.



Detailed Report - In-House List

- Room number.
- Guest name.
- Arrival and departure dates.
- Number of adults and children on the reservation.



- Room rate for the current night - if no rate shows then the guest is on its departure date.
- Balance of the folio.
- "Y" in the "Incid" column will show if the folio is set up as Incidental.



- Method of payment on the reservation.
- Package code if a package is attached to the reservation.
- Group name if the reservation is part of a group.



- If the guest requested a DND (Do Not Disturb), a "Y" will show (set up in Front Office > PBX).
If the guest requests a wake-up call for the next morning, a "Y" will show (set up in Front Office > PBX).



- Totals of rooms occupied.
- Totals of adults and children.
- Total of the guest ledger balance at that moment.


The total guest ledger balance will only match the guest ledger balance on the Daily report right after the audit before anything that could alter the balance is done (check-outs, payments, ...).

Detailed Report - In-House Groups

- Name of the group contact.
- Arrival and departure date.
- Balance of the group folio.
- Method of payment on the group reservation.
- Group event name.



- Balance of all group folios.



Detailed report - Checked out with balance

- Folio confirmation number.
- Guest name.
- Arrival and departure dates.
- Room and folio number.
- Room type.
- Pending folio balance.


This section should always be empty. Keeping checked-out folios with balance can cause discrepancies issues in the Daily report if the folio gets purged.

    • Related Articles

    • Departures Report (Cloud) 🎥

      ? Watch Video The Departure report displays a list of all guests scheduled to check out, including their remaining balances and the payment methods on file. Path: Front Office > Reports > Front Office > Departures. Generate report 1. Narrow down the ...
    • Packages Report (Cloud) 🎥

      ? Watch Video The Packages report provides an overview of in-house or pending arrivals that have reservations associated with a package. This report is a convenient way to identify guests who have booked special packages and may be eligible for ...
    • Front Office Arrivals Report (Cloud) 🎥

      ? Watch Video The Arrival report provides a list of all arrivals for the day, including both individual reservations and group bookings. Path: Front Office > Reports > Front Office > Arrivals. Generate report 1. Narrow down the report using the ...
    • Checked out with Balance Folios (Cloud)

      What is a Checked Out with Balance Folio? This is when a folio has been checked out but still has a balance on it. Visual Matrix will alert you when you attempt to: - check out a folio if the balance is not at 0 - closeout of a checked-out folio ...
    • In House Charge Verification Report (Cloud)

      The In-House Charge Verification report provides a list of all guests currently checked in at the hotel, along with a breakdown of the charges associated with their reservations. It includes information about the method of payment and the amount ...