The In-House Guests report summarizes all guests currently at the hotel. It includes three sections: a list of individual in-house guests, details about in-house groups, and if selected, folios of checked-out guests with outstanding balances. This report helps hotel staff manage current guests effectively.
- Room number.
- Guest name.
- Arrival and departure dates.
- Number of adults and children on the reservation.
- Room rate for the current night - if no rate shows then the guest is on its departure date.
- Balance of the folio.
- "Y" in the "Incid" column will show if the folio is set up as Incidental.
- Method of payment on the reservation.
- Package code if a package is attached to the reservation.
- Group name if the reservation is part of a group.
- If the guest requested a DND (Do Not Disturb), a "Y" will show (set up in Front Office > PBX).
- If the guest has a wake-up call scheduled for the current day, the call time will be displayed (set up in Front Office > PBX).
- Totals of rooms occupied.
- Totals of adults and children.
- Total of the guest ledger balance at that moment.
![Alert](https://img.zohostatic.com/zde/static/images/exclamation.png)
The total guest ledger balance will only match the guest ledger balance on the Daily report right after the audit before anything that could alter the balance is done (check-outs, payments, ...).
Detailed Report - In-House Groups
- Name of the group contact.
- Arrival and departure date.
- Balance of the group folio.
- Method of payment on the group reservation.
- Group event name.
- Balance of all group folios.
Detailed report - Checked out with balance
- Folio confirmation number.
- Guest name.
- Arrival and departure dates.
- Room and folio number.
- Room type.
- Pending folio balance.