In House Guests & Groups Report (Cloud) 🎥
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The In-House Guests report summarizes all guests currently at the hotel. It includes three sections: a list of individual in-house guests, details about in-house groups, and if selected, folios of checked-out guests with outstanding balances. This report helps hotel staff manage current guests effectively.
Path: Front Office > Reports > Front Office > In-House Guests > Stay on the In-House report (default).
Generate report
1. Choose "In House" in the Report dropdown.
The other available reports are: In House Frequency, Company Listing, Parking Lot, Charge Verification, Extra Locator, Market Segment and Driver's License.
2. Narrow down the report using the optional available filters (from left to right):
- by date. Only checked-in guests will show up. If generated for a previous or future date, only guests still or already checked in for those dates will show.
- by guest name or by room number.
- by including or excluding groups, for all groups or one specific.
- by including guests' comments from the reservations.
- by including any guest already checked out but with a balance.
3. Click Refresh.
Detailed Report - In-House List
- Room number.
- Guest name.
- Arrival and departure dates.
- Number of adults and children on the reservation.
- Room rate for the current night - if no rate shows then the guest is on its departure date.
- Balance of the folio.
- "Y" in the "Incid" column will show if the folio is set up as Incidental.
- Method of payment on the reservation.
- Package code if a package is attached to the reservation.
- Group name if the reservation is part of a group.
- If the guest requested a DND (Do Not Disturb), a "Y" will show (set up in Front Office > PBX).
- If the guest has a wake-up call scheduled for the current day, the call time will be displayed (set up in Front Office > PBX).
- Totals of rooms occupied.
- Totals of adults and children.
- Total of the guest ledger balance at that moment.
The total guest ledger balance will only match the guest ledger balance on the Daily report right after the audit before anything that could alter the balance is done (check-outs, payments, ...).
Detailed Report - In-House Groups
- Name of the group contact.
- Arrival and departure date.
- Balance of the group folio.
- Method of payment on the group reservation.
- Group event name.
- Balance of all group folios.
Detailed report - Checked out with balance
- Folio confirmation number.
- Guest name.
- Arrival and departure dates.
- Room and folio number.
- Room type.
- Pending folio balance.
This section should always be empty. Keeping checked-out folios with balance can cause discrepancies issues in the Daily report if the folio gets purged.
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