In House Charge Verification Report (Cloud)

In House Charge Verification Report (Cloud)

The Charge Verification List gives your team a quick overview of every in-house reservation, showing each guest’s current balance and method of payment. For credit card stays, the report also displays the authorization amount on file so you can confirm whether it still covers the folio. This makes it easier to identify guests who may need additional authorization, verify billing details for corporate or non-card accounts, and ensure all reservations are ready for checkout or audit.
Path: Front Office > Reports > Front Office > In-House Guests > Charge Verification

Generating the Report

1. Choose the Report Type: Set the Report dropdown to Charge Verification.



2. Adjust the Filters to Refine Your Results. Use the filters to control which guests, groups, and folio details appear in the report.
- As Of: Select the date for which the in-house list should apply (defaults to today).
- Sort By: Choose how to order results (Guest Name, or Room Number).
- Include Groups: Choose how to handle group bookings using the drop-down options - Include, Exclude, or Groups Only. Then select a specific group from the list or keep All.


Notes
The Include C/O w/Bal option is visible in the filter panel, but does not apply to this report. It is used only with the primary In-House Guests & Groups report.

3. Refresh the Report. Click Refresh to load the results based on your filter choices.



Understanding the Report

Use this section to understand how the Charge Verification List displays each in-house reservation, including balances, payment methods, and authorization amounts. These details help you quickly confirm whether the payment information on file is appropriate for the guest’s current folio activity.

Guest & Stay Details
- Room: Current room number.
- Guest Name: Primary guest registered to the room.
- Arrive: Arrival date for the stay.
- Depart: Scheduled departure date.

Authorization & Balance Review
- Auth Amt: Dollar amount authorized on the guest’s credit card or payment method.
- Balance: Current folio balance based on posted charges and payments. If Balance exceeds Auth Amt, additional authorization may be needed. If the guest is Direct Bill / City Ledger, the balance may not require authorization.
- MOP: Method of payment assigned to the folio (e.g., Cash, Credit Card, C/L). Corporate or C/L methods often do not require authorization.

Additional Reservation Details
- Pkg: Package code applied to the reservation, if applicable.
- Group: Group block name, if assigned.



Tips & Use Cases

- Identify guests whose authorization no longer covers their folio balance.
- Confirm that corporate or direct-billed reservations have appropriate MOP settings.
- Check for guests with zero authorization who still have outstanding balances.
- Review group blocks to ensure group billing rules are applied correctly.
- Assist night audit by identifying authorization discrepancies before closing the day.

Still Need Help With This Topic?

Ask Yourself:
- Does the guest’s balance exceed the authorized amount?
- Is the MOP correct for the guest or corporate account?
- Did I select the correct date and sorting option?
- Is the reservation tied to a group with special billing rules?

Support May Ask You:
- What are the Auth Amt and Balance shown for the guest?
- What MOP and Group are associated with the reservation?
- Did the issue occur before or after new charges were posted today?
- Was the guest originally authorized for a different amount?

    • Related Articles

    • FO Over Credit Limit Report (Cloud) 🎥

      ? Watch Video The Over Credit Limit Report identifies in-house guests whose folio balances exceed their available credit. This includes the guest’s assigned credit limit as well as any payments or credit card authorizations already applied to their ...

    • Post a Credit Card Payment on a Folio (Cloud)

      When a guest’s credit card is authorized and you’re ready to apply payment to their stay, you use this procedure in Visual Matrix Cloud. Posting a credit card payment marks the amount as captured and prevents further adjustments. Ensuring you follow ...

    • In House Guests & Groups Report (Cloud) 🎥

      ? Watch Video Managing who is currently staying at your property — and ensuring their folio information is accurate — is essential to smooth front-office operations. The report displays three distinct sections, each designed to highlight a specific ...

    • Use a Stored Card for Payment (Cloud)

      When posting a credit card payment in a reservation, you don’t need to re-enter the guest’s card details or use the pinpad each time. If the card has already been added or previously used, it can be quickly selected from the list of saved ...

    • Post a Charge/Payment on a Guest Folio (Cloud) 🎥

      ? Watch Video A guest folio tracks all charges and payments for a guest’s stay. While the system automatically posts room charges during night audit, you may need to manually post extra charges or payments on the folio — for example, room services, ...