In House Charge Verification Report (Cloud)
The Charge Verification List gives your team a quick overview of every in-house reservation, showing each guest’s current balance and method of payment. For credit card stays, the report also displays the authorization amount on file so you can confirm whether it still covers the folio. This makes it easier to identify guests who may need additional authorization, verify billing details for corporate or non-card accounts, and ensure all reservations are ready for checkout or audit.
Path: Front Office > Reports > Front Office > In-House Guests > Charge Verification
Generating the Report
1. Choose the Report Type: Set the Report dropdown to Charge Verification.
2. Adjust the Filters to Refine Your Results. Use the filters to control which guests, groups, and folio details appear in the report.
- As Of: Select the date for which the in-house list should apply (defaults to today).
- Sort By: Choose how to order results (Guest Name, or Room Number).
- Include Groups: Choose how to handle group bookings using the drop-down options - Include, Exclude, or Groups Only. Then select a specific group from the list or keep All.
The Include C/O w/Bal option is visible in the filter panel, but does not apply to this report. It is used only with the primary In-House Guests & Groups report.
3. Refresh the Report. Click Refresh to load the results based on your filter choices.
Understanding the Report
Use this section to understand how the Charge Verification List displays each in-house reservation, including balances, payment methods, and authorization amounts. These details help you quickly confirm whether the payment information on file is appropriate for the guest’s current folio activity.
Guest & Stay Details
- Room: Current room number.
- Guest Name: Primary guest registered to the room.
- Arrive: Arrival date for the stay.
- Depart: Scheduled departure date.
Authorization & Balance Review
- Auth Amt: Dollar amount authorized on the guest’s credit card or payment method.
- Balance: Current folio balance based on posted charges and payments. If Balance exceeds Auth Amt, additional authorization may be needed. If the guest is Direct Bill / City Ledger, the balance may not require authorization.
- MOP: Method of payment assigned to the folio (e.g., Cash, Credit Card, C/L). Corporate or C/L methods often do not require authorization.
Additional Reservation Details
- Pkg: Package code applied to the reservation, if applicable.
- Group: Group block name, if assigned.
Tips & Use Cases
- Identify guests whose authorization no longer covers their folio balance.
- Confirm that corporate or direct-billed reservations have appropriate MOP settings.
- Check for guests with zero authorization who still have outstanding balances.
- Review group blocks to ensure group billing rules are applied correctly.
- Assist night audit by identifying authorization discrepancies before closing the day.
Still Need Help With This Topic?
Ask Yourself:
- Does the guest’s balance exceed the authorized amount?
- Is the MOP correct for the guest or corporate account?
- Did I select the correct date and sorting option?
- Is the reservation tied to a group with special billing rules?
Support May Ask You:
- What are the Auth Amt and Balance shown for the guest?
- What MOP and Group are associated with the reservation?
- Did the issue occur before or after new charges were posted today?
- Was the guest originally authorized for a different amount?