Post Charge or Payment to House Account (Cloud) 🎥
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A House Account is used to record charges and payments that aren’t tied to a specific guest room or reservation — for example, restaurant charges, meeting room rentals, or staff expenses. Posting directly to a house account in Visual Matrix Cloud allows these transactions to be tracked separately from guest folios while remaining part of your property’s financial records.
Path: Front Office > Cashiering > House Account
In a hotel, there are two types of House Accounts:
- City Ledger House Accounts: Used for administrative purposes and city ledger postings handled through Accounting. These accounts are restricted. Improper use could create discrepancies in financial reports and accounting balances.
- Guest Ledger House Accounts: Used for non-guest sales such as sundry shop purchases or vending machine charges. These accounts should always maintain a zero balance to ensure accurate accounting.
Instructions
1. From the list, select the Guest Ledger House Account you want to open.
2. Click View to open the selected House Account.
3. In the Detail Posting section at the bottom of the folio, choose the Charge Code to post.
4. Enter or adjust the Rate as needed.
5. Click Save to post the charge.
6. Post the Payment to bring the account balance back to zero.
A House Account must always remain balanced ($0.00). If the balance is not zero, you will not be able to close the window, and the discrepancy will appear in the Daily Report.
Still Need Help With This Topic?
Ask Yourself:
- Did I open the correct house account from the list?
- Did I select the correct transaction code (charge or payment)?
- Did I verify the posted amount and account balance after saving?
Support May Ask You:
- What is the house account name or number?
- Which transaction code and amount were used?
- Did you receive any error message when posting or saving the transaction?