Transfer Charges from Guest Folio to Group Master Folio (Cloud)
In the event that a group was not initially configured correctly or there is a last-minute change in the guarantee type, which leads to charges being incorrectly posted to the wrong folio, it is feasible to transfer charges between the group master folio and individual room folios, and vice versa.
Path: Front Office > Cashiering > Guest Account
1. Select In-House Guests from the toolbox on the right.
2. Find and select the relevant folio. For guests who are part of a group reservation, their name will be accompanied by the group name.
3. Check the "Detail" box.
4. Click to highlight the line item that needs to be transferred.
5. Select Send to send the charge to the Group that the folio is associated with.
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