Locate In-House Group Accounts (Cloud)
When you’re managing group blocks in Visual Matrix Cloud, you’ll often need to access the list of in-house groups—whether to review room allocations, check folio balances, or make group-level adjustments. This article shows you how to find and open the in-house groups list from the Group Account module.
Path: Front Office > Cashiering > Group Account > In House Groups (right side tools)
Overview
The In-House Groups window lists all active groups currently checked in at the property. Use the options available on this screen to sort, filter, and navigate the list to quickly locate the group you need.
You can:
- Sort groups by Room Number or Guest Name
- View all in-house groups or only those due to check out
- Review key group details, including Group ID, folio, arrival and departure dates, contact name, group name, and master folio balance
- Adjust how many groups display per page and move between pages using the navigation controls
This screen provides a quick summary of active group activity and balances while groups remain in-house.
Unlike individual rooms, Visual Matrix does not prevent the night audit from running if a group master folio still has a balance. A group folio can remain In-House with an outstanding balance until the property settles it and completes the check-out.
Still Need Help With This Topic?
Ask Yourself:
- Did I navigate to Front Office → Cashiering → Group Account?
- Did I click In-House Groups from the toolbox?
- Am I using the left-side sort and right-side list filters correctly?
- Did I select the group and click View to open its account?
Support May Ask You:
- Which status filter did you have enabled?
- Can you send a screenshot of the In-House Groups window as displayed on your screen?
- Did you notice any groups that should appear but are missing?