Log an Alert from an Open Task (MOP)

Log an Alert from an Open Task (MOP)


MOP allows employees to create alerts directly from an open task whenever an issue, concern, or incident requires attention or follow-up. Alerts help properties quickly notify the appropriate departments about operational, safety, or guest-related concerns.

Examples may include:

  • Smoking in room
  • Pet in room
  • Guest complaints
  • Damaged items
  • Service-related issues
Creating alerts directly from an open task improves communication, response time, and operational tracking.

Path: My Tasks

Log an Alert from an Open Task

1. Open the Task - Click the eye icon on the left side of the task to open the task details.


2. Select “Alert” - Click Alert to open the alert request form.


3. Select the Alert Type - Choose the appropriate Alert Type from the dropdown list. Examples may include:
  1. Guest Concern
  2. Pet in Room
  3. Smoking in Room
  4. Operational Alert

4. Select the Alert Priority - Choose the appropriate alert priority from the dropdown. Priority levels help determine the urgency of the response.


5. Add Notes and/or Images (Optional) - Include any notes or images related to the alert. Examples may include:
  1. Description of the issue
  2. Location details
  3. Guest concerns
  4. Safety observations
To upload an image:
  1. Click the "+" icon
  2. Select an image from your phone or computer
Detailed notes and images help supervisors and staff review the situation more efficiently.


6. Submit the Alert - Click Submit to create the alert.
Once submitted:
  1. The alert becomes visible in the Alerts section
  2. Appropriate staff can review and respond
  3. The issue becomes trackable within the system

Why Logging Alerts Matters

Creating alerts promptly helps properties:
  1. Improve operational communication
  2. Respond to issues faster
  3. Track incidents and concerns
  4. Improve guest satisfaction and safety
  5. Maintain historical documentation for audits and reporting
Notes
  1. Alerts can be created directly from open tasks
  2. Notes and images improve alert accuracy and follow-up
  3. Alert priorities help staff determine urgency

Still Need Help With This Topic?

Ask Yourself
  1. Did I select the correct alert type?
  2. Did I choose the correct priority level?
  3. Did I include enough details in the notes?
  4. Did I click Submit successfully?
Support May Ask You
  1. What is your Site ID?
  2. What alert type was selected?
  3. Was the alert submitted successfully?
  4. Were notes or images added?
  5. Can you provide screenshots or error details?

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