Move Group Stay Dates (Cloud)
When a group must shift their entire stay to new dates (not merely extend or trim existing dates), use the Move button so that all picked-up reservations in the group are rescheduled together. This method helps maintain inventory integrity and ensures consistency, especially when using a Channel Manager. Choosing to manually change dates separately risks misalignment in availability, reservation overlaps, or channel sync errors.
Path: Front Office > Group > Search > Open the Group
Instructions
1. Go to the Stay Details section of the group.
2. Click the Move button located next to the Arrival Date field.
4. In the prompt, click the date field and select the new arrival date from the calendar that appears.
5. Click Move to apply the change.
After clicking Move, all picked-up reservations in the group will be updated to the new dates in a synchronized batch. The system adjusts inventory and origin/destination scheduling accordingly.
Still Need Help With This Topic?
Ask Yourself:
- Did I open the correct group reservation?
- Is the new stay period free of conflicting allocations or inventory issues?
- Do all rooms in the group need to shift, or only future reservations?
- Does the channel manager integration require any manual checks afterward?
Support May Ask You:
- What is the Group ID and current vs new stay dates?
- How many picked-up reservations will be affected?
- Did any checked-in reservations block the move?
- Did you receive any error messages when clicking Move?
- Did you confirm the new dates didn’t create overbooking?
Related Articles
Sync Group Date & Allocation Changes with Best Western Member Web (BW)
When you change a group’s arrival or departure dates, or adjust room allocations, those changes must sync properly with the BW Member Web interface. If done improperly, your online block may show incorrect availability, missing rooms, or outdated ...Create a New Group Block (Cloud) 🎥
? Watch Video When you need to reserve blocks of rooms for a group event—like a wedding, meeting, or tour—use a Group Block in Visual Matrix Cloud. Creating a group block lets you define the group’s details, guarantee terms, deposit, room ...Extend a Reservation Within a Group Block (Cloud)
When a guest’s reservation is part of a group, its dates and room allocation are bound by the group block. If you need to extend that reservation, you must check two things first: whether there are enough room allocations for the extra dates, and ...Pickup Group Allocations to Create Reservations (Cloud) 🎥
? Watch Video Once a group block is established and allocations are assigned, you must pick up those allocations to convert them into guest reservations via the availability or group availability interface. This process respects the group’s ...Add an Existing Reservation to a Group Block (Cloud)
Sometimes, a guest reservation is created outside of a group block but later needs to be linked to that group—for example, when a guest booked early or separately from the block. VM Cloud allows you to attach existing reservations to a group block ...