Search Pre-Registered Reservations (BW) (Cloud) 🎥
When a guest completes a CRS (Central Reservation System) survey from a welcome email, Visual Matrix marks that reservation as pre-registered. In this state, staff can filter and view partial pre-registration data before arrival, helping with room planning and guest service. In this article, you’ll learn how to search for pre-registered reservations, see their status codes (PRG, PRH), view CRS comments, and spot them in supervisor or arrivals reports.
Find pre-registered reservations via Search
Path: Front Office > Reservations > Search
In the Search Field dropdown, select Pre-Registered to filter for those reservations. You’ll see one of two status codes: PRG (Pre-Registered Guaranteed) or PRH (Pre-Registered Hold).
To view additional guest pre-registration details, click CRS Comments in the reservation. These comments appear in a Q&A format and may include information such as when mobile check-in was done, estimated arrival times, special requests, flight numbers, credit card information, ...
In the Supervisor screen, pre-registered reservations are displayed as GTD or HLD instead of PRG/PRH. This is only a display change — the reservations are still in a pre-registered state and can be opened to review CRS comments.
Find pre-registered reservations via the Arrival Report
Path: Front Office > Reports > Front Office > Arrivals
In the Status column, you may see these pre-registration codes:
- PRG: Pre-Registered Guaranteed
- PRH: Pre-Registered Hold
- PRI: Pre-Registered In (checked in)
- PRG-KEY: Pre-Registered Mobile Key (see mobile key guidelines below)
Still Need Help With This Topic?
Ask Yourself:
- Did the guest submit a CRS survey (via welcome email)?
- Is the reservation now marked as pre-registered (PRG / PRH)?
- Can you see the status in Search, Reservation Management, or Arrivals report?
- Did you open the CRS Comments to view guest-supplied info (arrival, requests, flight)?
Support May Ask You:
- Which reservation is being checked (confirmation or internal ID)?
- What is the status shown (PRG, PRH)?
- Did opening CRS Comments work or show no data?
- Screenshots of the Search results, the Reservation Management screen, and the Arrivals report status.
- Whether the property has Mobile Check-In / pre-registration features enabled.
Related Articles
Related Articles
FO Arrivals Report (Cloud) 🎥
? Watch Video The Front Office Arrivals Report keeps your front desk ready for the day ahead. It lists every guest scheduled to arrive — whether individual or part of a group — so your team can prepare rooms, confirm details, and welcome each guest ...Hskpg Arrivals Report (Cloud) 🎥
? Watch Video Visual Matrix offers three different Arrival reports: Front Desk, Housekeeping, and Sales and Marketing. Each of these reports serves specific purposes. The Housekeeping Arrival report is designed to provide housekeeping staff with ...Best Western 2Way Interface Detailed (BW) (Cloud)
Access to certain sections is restricted for hotel staff, as some areas are exclusively available to Visual Matrix technicians. Path: Management > Interfaces > All Interfaces > Central Res BW2/Best Western 2 Way. The interface is composed of 6 ...Preprint Registration Cards Before Arrival (Cloud) 🎥
? Watch Video Preprinting registration (Reg) cards means preparing printed guest check-in forms in advance of arrival. This streamlines check-in by giving you printed cards ready for guest arrival, improving speed and ensuring accuracy of ...Reservation Flow with Canary Integration (Cloud)
When Canary is integrated with Visual Matrix Cloud, you can automate much of the reservation-handling workflow: when a guest makes or modifies a reservation, pre-registration steps become smoother, add-ons are tracked, and status updates synchronize ...